Windows 10: My windows 10 is stuck after holding down the power button while it was updating

Hello all. I am aware of my stupidity and know that this was a bad idea.


I came home from dinner one night to find that windows was updating while the laptop a rog strix was in sleep mode. I decided in the moment to hard reboot the laptop and originally it looked as if it were booting normally but then it said undoing changes to your computer for a few minutes. After that the pc rebooted as normal with the rog logo showing and the loading wheel, then it went to the undoing your changes for a second withthe computer rebooting and doing that all over again. Can anyone here help me fix windows.


I am unable to access the boot recovery menu so is there any way to get windows working again or accessing the boot recovery menu without having to reinstall windows.


Also if i do have to reinstall windows using a boot recovery drive does that delete all the files off of my d drive? Thanks.

:)

 

windows update stuck at installation screen and cannot get to desktop

Hi Sue,

To understand the issue better, I would like to ask some questions:

• Is the computer stuck in the Installing updates screen?
• For how long is the computer stuck in the screen?
• When was the computer last updated?
• Is the screen showing any percentage of installation?

Sometimes the installation might take a long time to install if the update is of large size. So, I suggest you to wait for sometime and check if the system boots to the desktop. If it is taking a longer time, then perform a Power Drain by following the steps
provided below:

• Shut down the Computer.
• Remove all power source (including battery if it is a laptop).
• Press and hold the power button for 15-20 seconds.
• Connect the power source and start the computer.
• After the computer boots to the desktop, suggest you to install all the pending updates.

Hope this helps. Keep us posted on the status for further assistance.

Thank you.

 

Stuck in Reboot loop after power cut

Hi,

We understand your concern and appreciate the time and effort that you have invested in to fix the issue.

Before we proceed, I would like you to state which troubleshooting steps have you performed bedsides the mentioned to fix the issue.

As per the description, I suspect that you might be stuck in a reboot loop. I suggest that you perform Power Drain and check if it helps

• Unplug the charger and remove the battery of your laptop, if using a desktop remove the power cord.
• Press and hold the Power button for 30sec
• Plug the charger/power cord and restart system

Hope this helps

Regards

 

Stuck at OneDrive screen during Surface Pro 6 initial setup

Hi,

Thank you for writing to Microsoft Community Forums.

Try the below suggested steps.

Method 1

1. Unplug all the external devices except Mouse and Keyboard.
   
2. Try to reboot the device and check the status of the issue.
   

Method 2

I would suggest you to perform Power drain by following the suggested steps.

1. Press and hold the Power Button down for 30-40 seconds.
   
2. Hold the Volume Rocker up and Power ON for almost 20 second.
   
3. Release the power button and wait for next 10-15 seconds.
   
4. Press the power button to turn on your Surface and check the status of the issue.
   

Hope it helps.

Muralidhar

Microsoft Community Moderator