Windows 10: my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15...

Discus and support my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15... in Windows 10 Software and Apps to solve the problem; my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15 seconds and when i opened it there is no display screen is off but... Discussion in 'Windows 10 Software and Apps' started by DELA CRUZ MARK ZALDY, Nov 4, 2024.

  1. DELA CRUZ MARK ZALDY
    DELA CRUZ MARK ZALDY Win User

    my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15...


    my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15 seconds and when i opened it there is no display screen is off but the laptop is on based on light indicator

    :)
     
    DELA CRUZ MARK ZALDY, Nov 4, 2024
    #1
  2. KRISTINE SOM
    Kristine Som Win User

    Computer and mouse freeze

    Hi

    There are several reasons that could have cause your keyboard and mouse to freeze. To know more about the issue, we will ask some questions to help us:

    • Were there recent changes made before the issue occurred?
    • What are the steps that you've done so far to know where the issue is coming from?

    Meanwhile, we suggest that you refer to this article:
    Mouse, touchpad, and keyboard problems in Windows     for us to check all setting needed to help us in resolving your issue.

    Let us know about the update.
     
    Kristine Som, Nov 4, 2024
    #2
  3. HAYATDATA SOLUTIONS
    HayatData Solutions Win User
    Laptop keyboard and mouse not working

    Laptop keyboard and mouse not working even external keyboard and mouse not working

    Keyboard and mouse working only BIOS Setup or automatic repair screen

    when the login screen appears laptop keyboard and touch pad even external mouse and keyboard not working

    please suggest me what can i do???

    **Post moved by the moderator to the appropriate forum category.**
     
    HayatData Solutions, Nov 4, 2024
    #3
  4. MICHAEL GALL
    Michael Gall Win User

    my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15...

    keyboard and mouse not working

    Hi Chrystal,

    For us to properly isolate the issue with your keyboard and mouse, we would like to know the following:

    • Were there any changes made on your computer prior to the issue (e.g., updates, software installation)?
    • Are you using a wired or wireless keyboard and mouse?
    • Have you tried using a different keyboard and mouse? If yes, how was it?
    • Have you tried using your keyboard and mouse to another computer? If yes, what is the result?
    • To make sure that we have not missed on anything, what troubleshooting steps have you done so far?

    As an initial troubleshooting, we suggest that you try updating your keyboard and mouse drivers to resolve the issue. You may also check and follow the troubleshooting steps in this
    article.

    We look forward to your response.
     
    Michael Gall, Nov 4, 2024
    #4
Thema:

my windows 11 laptop freezes with keyboard and mouse not working, i closed it for 15...

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