Windows 10: My windows 11 laptop had 32gb of RAM, i sent it to an official hp service due to BIOS...

I have a hp victus laptop with stock 32gb RAM, and when i first got it did, but the i had some BIOS related problems which i couldn't solve myself and had to get it fixed at a service official hp service, when i got it back i had to reinstall the operating system windows 11 and recently i saw in task manager that it only "sees" 16gb of RAM, what could this be caused by and how can i fix it?

:)

 

Windows shows 15.9 of 32gb ram

I did check the compatibility list and when I first installed it, it shows 32GB of 32GB ram and I am using windows 11 Pro.

 

Secure boot isn't turning on in HP laptop (windows 11)

Hello Mohd_357,

Welcome to Microsoft Community.



I understand the frustration you’re facing with Secure Boot on your HP laptop. Let’s troubleshoot this issue step by step:

1. Load HP Factory Default Keys:
   
   • Go into the BIOS settings.
     
   • Navigate to System Configuration > Boot Options.
     
   • Look for an option to Load HP Factory Default Keys. If available, select it.
     
   • Check if Secure Boot becomes available after doing this.
     
2. Disable Fast Startup:
   
   • Boot into your operating system (Windows 11).
     
   • Open Settings.
     
   • Go to Updates & Security > Recovery.
     
   • Click Restart Now under “Advanced startup.”
     
   • Wait for your PC to boot into the system recovery menu.
     
   • Select Troubleshoot and then choose Advanced options.
     
   • Finally, select UEFI Firmware Settings.
     
3. Check BIOS Mode:
   
   • Ensure that your Windows 11 installation is in UEFI mode, not legacy mode.
     
   • If your notebook’s BIOS mode is set to legacy, you won’t be able to enable Secure Boot. You may need to reinstall Windows 11 from an EFI boot source.
     
4. Reset BIOS settings to Default:
   
   • Reset BIOS settings may restore secure boot settings to normal factory state.
     

Regarding TPM 2.0:

• Your PC may not have TPM (Trusted Platform Module) support, which is required for Windows 11.
  
• Additionally, Windows 11 requires an Intel 8th gen core processor or newer.
  

I hope it can solve your problem.

Thank you for your patience and cooperation.



Best Regards,

 

Windows shows 15.9 of 32gb ram

The motherboard manufacturer cannot confirm if the ram is compatible. As well as no one knows why 16GB was zero issues for 4.5 years, As they say it is not compatible. It was only when I used the same ram to upgrade to 32GB and "latest windows update" then issues occured.

Seeing most ram is not available anymore on that QVL list and would be buy ram, return, repeat until I get ram that is on that list and does work. Looks like I will have to replace the motherboard, just to upgrade to 32GB.