Windows 10: My Windows 11 / Office 365 laptop computer has been remotely locked. I suspect a scam...

My Windows 11 / Office 365 laptop computer has been remotely locked. I suspect a scam extortion threat. The available MS phone numbers are 'not helpful'. HELP!

:)

 

Cortana & Office 365 Integration

We are trying to integrate Cortana with our Office 365 subscription, but it never works. Here are the steps we have done:

• Turned on Cortona in the Office 365 Admin portal
• We are using Windows 10 1703 – connected Office 365 service to Cortana

Did the same on windows 10 mobile with no luck, Cortana says its connected to Office 365, but sees no data and we are getting zero errors

We went rough office 365 support first and tried all fo their suggestions, they kicked us over to Windows support which is currently closed.

We are on v1703 with all updates in place, it does not work on Windows 10 desktop or mobile

any ideas? I can give you all steps 365 support had us run through if that will be helpful

Thank you

Doug

 

Office 365 activation error after big Win 10 update

We appreciate your response, Keith. We suggest that you update Office 365 and see if it'll make a difference. You can simply do it by opening any Office 365 applications (Word, Excel, PowerPoint). Here are the steps on how to do so:

• Open Office app, then click on File.
• Look for Account, then click on Update.
• Once done, restart your computer.

We're looking forward to your feedback.

 

Office 365 applications issue with Windows 11

I recently noticed that office 365 applications like word, excel and PowerPoint is having issue with Windows 11. Based on my initial observations, files synced in to my computer from OneDrive cannot be launched or having issues opening the documents with office 365 apps on windows 11.

Click to run feature is not working,

i.e. first attempt: while the app tries to launch a doc file, the word app tries to open and suddenly terminates without errors displayed.

Second attempt, the app tries to launch itself and encountered this error: "Do you want to start in safe mode?"

Either options don't work. To open the file you have to transfer it to the local drive. Not good in maximizing collaborative editing especially those who have enterprise licenses.

Troubleshooting:

• reinstalled office 365 thru office.com
  
• online repair of office 365
  
• quick local repair of office.365
  
• EnableShellDataCaching in regedit
  
• Disabled ActiveX settings and other options in it
  
• Disabled all add-ins
  

Still issue remains!