Windows 10: My windows 11 pc is rebooting without blue screen memory dump file says ntkrnlmp.exe I'm...

Discus and support My windows 11 pc is rebooting without blue screen memory dump file says ntkrnlmp.exe I'm... in Windows 10 Gaming to solve the problem; The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000000, 0x0000000000000501, 0x0000000000000500,... Discussion in 'Windows 10 Gaming' started by Shawn M Reese, Apr 10, 2025.

  1. My windows 11 pc is rebooting without blue screen memory dump file says ntkrnlmp.exe I'm...


    The computer has rebooted from a bugcheck. The bugcheck was: 0x00000133 0x0000000000000000, 0x0000000000000501, 0x0000000000000500, 0xfffff8041551c340'Device name ShawnRPC Processor 11th Gen IntelR CoreTM i7-11700F @ 2.50GHz 2.50 GHz Installed RAM 16.0 GB 15.9 GB usable Device ID FD8E4A6F-8C37-4212-922F-D507DC9B00AF Product ID 00342-20931-05464-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display Edition Windows 11 Home Version 23H2 In

    :)
     
    Shawn M Reese, Apr 10, 2025
    #1
  2. Sean8 Win User

    blue screen (uploaded dump file)

    I've been randomly waking up and getting a blue screen i've uploaded the dump file if anyone is able to debug it and let me know what it is saying
     
    Sean8, Apr 10, 2025
    #2
  3. Ariel Aba Win User
    blue screen memory dump

    Hi Florin94,

    You can follow the troubleshooting steps in the article: Resolving stop (blue screen) errors in Windows 7
    While we wait for an expert to check the dump file you provided, I suggest that you also post in
    TechNet.
    The members there include IT professionals that can provide a more advanced recommendation on the next step to resolve your issue.

    Regards.
     
    Ariel Aba, Apr 10, 2025
    #3
  4. royatl Win User

    My windows 11 pc is rebooting without blue screen memory dump file says ntkrnlmp.exe I'm...

    Windows 10 reboots without blue screen or crash dump

    UPDATE: Eight and a half months later, the problem persists, but now happens every time a VM is started, whether from BlueStacks, Vagrant, or just starting up from the VirtualBox console. The stop code varies. Over the last few times I've gotten:

    • APC_INDEX_MISMATCH
    • DRIVER_OVERRAN_STACK_BUFFER
    • INTERRUPT_EXCEPTION_NOT_HANDLED
    • SYSTEM_SERVICE_EXCEPTION
    • 0x00000133
    • KMODE_EXCEPTION_NOT_HANDLED
    • 0x00000109
    • DRIVER_IRQL_NOT_LESS_OR_EQUAL
    • IRQL_NOT_LESS_OR_EQUAL

    I've run numerous memory scans, the vast majority of which show no problems. Two have run into "unspecified" errors, and one many months ago generated a blue screen with no stop code. Nothing where I could identify a stick that is problematic.

    VirtualBox is up to date, all drivers are up to date.

    I guess I could go buy a whole new set of memory and give it a try, but that sounds like a potential waste of money.

    Current Windows build: Version 1703, build 15063.540

    ORIGINAL ENTRY:
    For the past couple of weeks, my computer has occasionally rebooted for no apparent reason (i.e. No BSOD, no crash dump left behind, no entries in Event Log beyond the one entry for Kernel-Power, Event 41 ("The system has rebooted without cleanly shutting down first...").

    I'm thinking motherboard, or power supply?? Memory problems probably should leave some sort of trail, right?

    My setup: Dell XPS 8700, i7-4770, BIOS Dell A11, 12GB memory, OS= Win10 Pro build 14393.

    Three weeks ago my HD died, and I replaced it with a WD Blue, 2TB.

    I have been using VirtualBox more lately to run Ubuntu/WinXP/Win7.

    Any suggestions?

    edit: The last two reboots have event data in the Event 41: one had IRQL_NOT_LESS_OR_EQUAL in hal.dll; the other had CLOCK_WATCHDOG_TIMEOUT in ntoskrnl.exe.

    Update: the reboots have continued, on a not so regular basis. Some have had event data, others haven't. Most occurred some time after a VM was spun up, though a couple happened during sessions that had no VM.

    So, I'm now going on the idea that it is bad memory, and am now running some tests. I will update how that goes.

    UPDATE: 1-17-2017
    same description as above, now on Windows build 14393.693. I should also add that mine is a dual monitor setup, 24" dell s2409w monitor as primary, and a Samsung SyncMaster 192n. When the reboots occur, the Samsung goes blank, the system goes unresponsive, and depending on whether a crashdump is saved or not, does a power-down reboot in either 10 seconds, or whenever the crashdump is finished saving. There is no actual "blue screen" happening.

    This time, here is a list of incidents from BlueScreenView. Note that there are still a few reboots that didn't produce a crash dump, but I'd say that's < 10% of reboots.

    crash list 1-17-17

    Since there was a recent crash attributed to the video card (NVIDIA GeForce GTX 645) I just upgraded that driver (was from 1/2016, now 9/2016), so I'll see what effect that has.

    Update an hour later: well that didn't matter. Rebooted again first session after the upgrade.

    Same error as the NVIDIA crash a couple of days ago, but doesn't seem to involve the NVIDIA.
     
    royatl, Apr 10, 2025
    #4
Thema:

My windows 11 pc is rebooting without blue screen memory dump file says ntkrnlmp.exe I'm...

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