Windows 10: My windows and ctrl key dont work.

My windows and ctrl key dont work.The keyboard is apex pro tkl wireless.

:)

 

Both CTRL keys not working

Hi,

Thank you for posting in Microsoft Community.

• Do you get any error message?
• Did you make any changes in your computer prior to this issue?

I appreciate the troubleshooting steps you have tried to resolve the issue.

Follow the steps below and check if that helps.

Method 1: To check if Ctrl keys work in Onscreen keyboard.

• Press Windows Key + R and type osk and hit Enter.

Try using Ctrl keys and check if that helps.

if you still face the issue, try Method 2.

Method 2: Run the Hardware and Devices Troubleshooter.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select
  Control panel.
  
• 
  Change the view by option on the top right to
  Large icons.
  
• 
  Click on troubleshooting and click on the
  view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.

Thanks

 

CTRL Keys not working.

I tried all the above methods, but still it is not working. I noticed that the onscreen keyboard is working with the CTRL and also I tried connecting an external keyboard. That worked too. I don't understand how both the CTRL stopped working suddenly as
I don't even use the right CTRL much.

 

Both Ctrl keys not working

Hello,

If you're also experiencing the same, have you also tried using external keyboards and see if it makes any difference? Have you also checked if the CTRL keys work on onscreen keyboard? If you still haven't, just press
Windows Key + R and type osk and hit Enter. By the way, when you say you've already "tried the troubleshooting", do you mean
Hardware and Device Troubleshooter? If not, you can follow the steps below:

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter to check if the issue is with the Bluetooth adapter. Refer these steps:

• 
  Press Windows key + X, select Control panel.
  
• 
  Change the view by option on the top right to Large icons.
  
• 
  Click on troubleshooting and click on the view all option on the left panel.
  
• 
  Run the Hardware and devices troubleshooter.
  
• 
  Restart your computer and check if the issue is resolved.
  

We're looking forward to your response.