Windows 10: my windows hello feature is showing unavailable

my windows hello features are not working showing unavailable

:)

 

apps and features showing unavailable in windows 10

Here is a new one: a listed Application which is totally unavailable, has no name, no size, cannot be uninstalled but is listed .... It does not exist in Control panel "Programs and Features" only in the

"Apps & Features" listing of Windows Pro 10.0.10586.3

Also the trouble-shooter for windows apps finds no issue.

 

Windows Hello unavailable

Hello!

I have an HP Envy x360 with Windows 10 (latest version). For the past couple of months my Windows Hello has not been working - fingerprint scanner/pin/face recognition doesn't work, and under sign-in options, for all the Windows Hello features it says 'This option is currently unavailable'.

I have done all the fixing, troubleshooting, and problem solving I can (including checking group policy options, uninstalling/reinstalling the driver, and repairing system files). I went through all of the suggested steps on these websites: How To Fix Windows Hello Fingerprint Not Working In Windows 10 How to fix - Windows Hello "This option is currently unavailable" -

And nothing has changed.

I did drop my computer a while ago (several months prior to the issue) which caused denting and temporarily stopped the touchscreen from responding, though everything was in working order again without any intervention within a couple of weeks. Perhaps this is a delayed issue from that?

Thanks!

 

Surface Pro X - Windows Hello "Currently Unavailable"

Hello Marrion! Thank you for your response. Unfortunately, neither option worked. All the Windows Hello features are still listed as unavailable. I don't know what else to do. I love the Windows Hello Face feature. I had it for a while and I want it back.