Windows 10: my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible...

Discus and support my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible... in Windows 10 Software and Apps to solve the problem; my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible camera for the face recognition even when the camera is... Discussion in 'Windows 10 Software and Apps' started by konqueeftador, Aug 7, 2024.

  1. my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible...


    my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible camera for the face recognition even when the camera is working properlyi have tried installing a fingerprint driver thinking it was the problem it didnt work

    :)
     
    konqueeftador, Aug 7, 2024
    #1
  2. Fazio437 Win User

    We couldn't find a fingerprint scanner/camera Windows Hello

    Hello, I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint. Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.
    my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible... 366041d1651836133-we-couldnt-find-fingerprint-scanner-camera-windows-hello-hello.png
    Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8). I've tried all the suggestion reported on the tutorials but still no luck, I have the error: We couldn't find a fingerprint scanner compatible with windows hello fingerprint On both camera and fingerprint. Both devices are recognized properly via devmgmt. Do you have any suggestion? Thank you!
     
    Fazio437, Aug 8, 2024
    #2
  3. Kapil Arya MVP, Aug 8, 2024
    #3
  4. my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible...

    Fingerprint scanner not compatible with Windows Hello

    After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
    with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?
     
    JaipalZaveri, Aug 8, 2024
    #4
Thema:

my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible...

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