Windows 10: my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible...

my windows hello kept saying it couldnt find both the fingerprint scanner and a compatible camera for the face recognition even when the camera is working properlyi have tried installing a fingerprint driver thinking it was the problem it didnt work

:)

 

We couldn't find a fingerprint scanner/camera Windows Hello

Hello, I'm experiencing some issues while trying to enable the Windows Hello login via camera and fingerprint. Basically I have this Windows 10 21H2 joined to a domain, and using administrative creds I've enabled the registry keys to enable Windows Hello and PIN login.

Unfortunately I'm not able to use the Hello camera or fingerprint despite the device is Windows Hello compatible (HP Elitebook G8). I've tried all the suggestion reported on the tutorials but still no luck, I have the error: We couldn't find a fingerprint scanner compatible with windows hello fingerprint On both camera and fingerprint. Both devices are recognized properly via devmgmt. Do you have any suggestion? Thank you!

 

Couldn't find a fingerprint scanner compatible with Windows Hello Fingerprint

Hello,

See if this fix helps you:

Fix: Couldn't find a fingerprint scanner compatible with Windows Hello

Let us know if this helps!

Note: Included link in this reply refers to blog post by a trusted Microsoft MVP.

 

Fingerprint scanner not compatible with Windows Hello

After the Windows 10 update of May 28th 2020 I am unable to login with my fingerprint. Going to Settings - Accounts - Signin options - Windows Hello Fingerprint it says "This option is currently unavailable. We couldn't find a fingerprint scanner compatible
with Windows Hello Fingerprint." My laptop is a Lenovo Yoga 540. How do I activate the fingerprint scanner again ?