Windows 10: My windows hello pin doesnt work in my other account on xbox app - windows 11

My windows hello pin doesn't work on my other account, next, my xbox stuff is logged into my father's account, I want to use his account on my computer, however, when I go to log into his account on the xbox app, they they ask for a Windows hello pin, we've already tried to reset the pin, forget the pin, remove the pin, but nothing worked, even putting the exact pin that we changed, it says: "Incorrect PIN, try again", can you help me how can I log in to my father's Xbox account on my computer without giving these Windows Hello Pin errors?Extra info: On my Windows computer there are 2 accounts

:)

 

Windows 11 - Windows hello PIN and Camera face recognition do not work

Hi,

Windows 11 - Windows hello PIN and Camera face recognition do not work, for both of them, when reaching the final step, the window closes before saying completed, and nothing happens

Steps to replicate on my PC - WIN 11:

1. Situation 1 - Trying to change PIN:
   
   1. Settings - Accounts - Pin(Windows Hello)
      
   2. Although i'm currently using a PIN to log into my user, I only get 1 button: Setup
      
   3. Press Setup - Create a PIN - Next
      
   4. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      
2. Situation 2 - Trying to add Face recognition:
   
   1. Settings - Accounts - Facial recognition (Windows Hello) - Setup
      
   2. Welcome to Windows hello - Get started
      
   3. My face is scanned, i get a blue loading square, and dots on my things
      
   4. A couple more things
      
   5. Improbve recognition - if i skip this steps it does not make a difference
      
   6. A couple more things - Set up PIN
      
   7. Microsoft Account - Create a PIN - Next
      
   8. Making sure it's you - I add my PIN - Just a moment - the window closes, nothign happens
      

I initially thought my webcam was the issue, but then chaging the PIN does not work either, and it has nothing to do with the camera

I talked with someone from support (support request number is 1056162110), and we tried different things until 3:30 AM my time, about 1:30 h.

On my laptop (win 10) with the same account, face recognition and PIN works, I have not tried to change them.

Is there any way to reset PIN on an account level? Or repair windows?

What else should i try?

 

Change Windows Hello Pin for 2nd account.

Hey,

I have an old Microsoft account (I'm posting this question on said account) that I am trying to sign into through the xbox app but forgot the pin for it. I am signed into the account on my pc, as it is listed under accounts in the settings, however it is
not the administrator account. When I attempt to change the Windows Hello Pin for the old account, it only allows me to change the pin for the administrator account.

How can I change the pin for my old/2nd account?

 

Login with PIN and Hello

Hi Jean,

Windows 10 includes multiple options to sign-in to your account, including the ability to sign-in using a PIN and Windows Hello, which uses facial recognition. For us to provide a solution suited to your concern, we need additional information. Can
you answer the questions below?

• How are you setting the PIN and Hello?
• Which build version of Windows is your PC running on?
• Were there any error codes or messages?

In the meantime, we suggest that you follow the steps below on how to set up PIN.

• Open Settings.
• Select Accounts.
• Click Sign-in options.
• Click the Add button for the PIN and set your PIN.
• Do the same for the Windows Hello.

Looking forward to your response.