Windows 10: My windows retail digital license fails to find my new device, can't upgrade

Discus and support My windows retail digital license fails to find my new device, can't upgrade in Windows 10 Updates and Activation to solve the problem; I checked all the info on my old pc see below and it indicates I have a retail digital Windows 10 Pro license. I tried to transfer it to my new PC, but... Discussion in 'Windows 10 Updates and Activation' started by Default_user415, Sep 5, 2023.

  1. My windows retail digital license fails to find my new device, can't upgrade


    I checked all the info on my old pc see below and it indicates I have a retail digital Windows 10 Pro license. I tried to transfer it to my new PC, but on my new PC Windows doesn't offer it as a device after Activation, troubleshoot, "I recently changed hardware on this device"Here is what I did:I have RESET my old laptopClean installed Win 10 Pro on my new PCTried to activate via above troubleshoot. Only my old PC shows hereI thought maybe to remove the old pc. So, I've removed the old laptop from https://account.microsoft.com/devices/ and the current new one i'm using shows up in thereTr

    :)
     
    Default_user415, Sep 5, 2023
    #1

  2. Transfer PURCHASED Digital Licenses to New Device

    A year or so ago I bootcamped two of my Macs and purchased digital licenses for them. Before unbootcamping them, I released the licenses. Looking at the "my devices" I still see the two formally bootcamped Macs listed. I'd like to use those licenses on VM
    devices. How do I do that? Again, I paid for the licenses - they weren't upgrades - they weren't OEM. They're not in use and I paid retail for them.

    Thanks for any help.
     
    DavidinBurbank, Sep 5, 2023
    #2
  3. NavyLCDR Win User
    Windows digital licenses: retail or OEM?

    Anywhoo... MS themselves has made it a completely moot point.

    #1 I sell a computer with a digital license for Windows 10/11 stored at MS with a blank drive with no OS installed, I have no control over it if the buyer installs Windows 10/11 on it and activates Windows 10/11 on it using the generic product key. I did not transfer the license for Windows 10/11 to the buyer, MS did - and I cannot be held responsible for either the buyer's nor MS's actions.

    #2 Paragraph 4a does not prohibit a user from transferring a "pre-installed" license from one device they own to another device they own. It only specifies the conditions under which that license can be transferred to another person.

    I see nothing in the T&C that would specifically prohibit a person from converting an OEM channel activated license to a retail channel activated license and transferring that license to a second computer. Can you provide the language in the T&C (EULA) that would prohibit that?
     
    NavyLCDR, Sep 5, 2023
    #3
  4. My windows retail digital license fails to find my new device, can't upgrade

    transfer my retail digital license to a new machine void of any OS

    Results:

    I was not able to transfer my digital license W10 Pro to a new computer using the media tool.

    I was able to upgrade my OEM W10 Home to the Pro version on the same computer without problems though. On my new laptop, I had to purchase a retail version of W10.
     
    RobertArnow, Sep 5, 2023
    #4
Thema:

My windows retail digital license fails to find my new device, can't upgrade

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