Windows 10: My windows updated and now I am unable to sign into my computer at all.

My windows updated and now I am unable to sign into my computer at all. I usually signin by using my pin, then I tried facial recognition which also didn’t work, I also tried the password which also didn’t work can someone tell me what is going on and how to reset?

:)

 

Unable to sign on to internet after update to Windows 10 installed on husband's computer

Hello Pat,

There may be several reasons why you are unable to sign in to the internet after updating your Windows 10 computer. To assist you further with your concern, kindly answer the questions below:

• Are you getting any error messages?
• Do you have any other devices that couldn't connect to the Internet?
• Are you using a wired or wireless connection?
• What troubleshooting steps have you tried?

In the meantime, you may refer to this article for more troubleshooting steps to
Fix network connection issues in Windows 10.

We're looking forward for your reply.

 

Surface pro issue- Unable to Sign-in

Hi Lorna,

Thank you for posting your query on Microsoft Community.

Kindly reply to the following questions to better understand your query.

1. Do you mean that you are unable to sign in to your User Account?

2. If yes, are you using a Microsoft Account or a local account?

However, I would suggest you try using the On-screen keyboard. Follow the steps below.

1. Click on the ease of access icon and then select On-screen Keyboard.

2. If you are able to login using the on screen keyboard. You need to update your drivers in the Device Manager. Follow the steps.

• Press Windows key + R key to open run command. Type "devmgmt.msc" and click
  Enter.
• 
  Expand Keyboard.
  
• 
  Right-click on the Keyboard and select
  Update Driver Software
  
• 
  Restart the computer and check.
  

If you are unable to sign in to Microsoft account, you may recover your password by click on the link below and following the mentioned steps.

I can't sign in to my Microsoft account - Microsoft Support

Awaiting your response.

Regards,

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.