Windows 10: my wired mouse is not connecting to my computer

i dont know what to do my wired mouse isnt working

:)

 

Keyboad and mouse connectivity issue

Hi John,

The cause of this issue depends on how you connect the device to your computer. For us to better understand your concern, we would like to know the following:

• What is the make and model of your external keyboard and mouse?
• How are you trying to connect the devices? Are they wired or wireless?
• What is the current Windows version and build number of your computer?
• Are there any error messages?
• What are the troubleshooting steps have you done so far?

Meanwhile, you can refer to this article for some troubleshooting steps:
Mouse, touchpad, and keyboard problems in Windows.

We are looking forward for your response.

 

Mouse will not connect to computer

Hi Michael,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

I understand the inconvenience that you are experiencing. I will definitely assist you.

To understand the issue better, I would like to know what is the make and model of the naga mouse?

The issue you are facing could be due to the mouse driver is outdated. Let’s try simple steps and check if it helps in resolving the issue. I would suggest you to update the mouse driver and check if it helps. Follow the below steps:

• 
  Press (Windows key + X) and click on “Device Manager”.
  
• 
  Click and expand “Universal serial bus controller”.
  
• 
  Right click on the mouse device driver and select
  update.
  
• 
  Once update is done, restart the computer.
  

If the issue still persist you also visit the mouse manufacturer website and download the latest updated mouse driver and install the same.

Hope it helps. If you need further assistance with Windows, let us know and will be glad to help.

 

replacing wireless keyboard & mouse w/wired both

Hello,

One of the possible reasons why you are getting this issue is that the device you're trying to install is not compatible with the version of Windows you're currently running. However, we still need to identify
and isolate this issue you're experiencing. Kindly answer the following questions:

• What is the make and model of the wired keyboard and wired mouse you're using?
• Do you get any error messages?
• Have you checked all the keyboard's/mouse plugs to make sure that there are no loose connections?
• What about connecting the mouse and the keyboard to your computer by using a different USB port?

We look forward to your reply.