Windows 10: my wireless controler just stopped and when i go to device manager then event they say...

i tried everything i uninstalled and installed and update and disable the disable it keep saying the same thing I need help thank you

:)

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Windows 10 stopped reacting to Xbox controllers (nothing in device manager)

Hi Swoog3G,

Thank you for writing to Microsoft Community Forums.

I understand that it can get difficult if the devices are not working as expected. I see that you have tried few steps that might help us. However, we can go ahead and try few steps to see if we can resolve this issue.

1. What is the version of Windows 10 you are using? You can refer this article to
   
   Check for operating system information in Windows 10.
2. Were there any changes made to the operating system recently?
3. Did you try Unplugging the Controller then Re-plugging it back?

One possible reason as to why your Windows 10 device can't detect the controller is due to outdated device drivers. We suggest checking if there are updates available for the controller and your Windows 10 PC. I suggest you to follow the below steps,
and check if helps.

Method 1: Use a Different USB Cable

If you’re using a wired controller, a broken USB cable can be the cause. Try a cable with no problem and check to see if the problem is resolved. If you are still facing issue with Xbox controllers,

Method 2: Add a device in Settings

1. Go to Settings.
2. Select Devices.
3. Select Connected Devices.
4. If the controller is not listed under Other devices, kindly click Add a device. Follow the on-screen prompts to manually add the device.
5. Restart your computer so that the changes can take effect.

Method 3: uninstall all the current drivers.

Before downloading the new drivers, uninstall all the current drivers. In order to avoid duplicate conflicts among several drivers, one must uninstall the duplicate audio drivers as well.

1. Press Windows Key +x
   
2. Click Device Manager
   
3. Expand Sound, video and game controllers
   from the list in Device Manager.
   
4. locate the audio driver Xbox 360 controller
   
5. Right-click on it and select on
   Uninstall device from the drop-down menu.
   
6. Check the box that says,
   Delete the driver software for this device and hit the uninstall button
   
7. Go to Views tab and click on
   Show hidden devices from the drop-down menu.
   
8. Then search for duplicate Xbox 360 controller if any. Right-click on it and hit the Uninstall option.
   
9. Once the process complete restart the PC.
   

Method 4: Install the driver using File repository.

1. Press Windows Key +x
   
2. Click Device Manager
   
3. Expand Sound, video and game controllers
   from the list in Device Manager.
   
4. locate the Xbox 360 controller
   
5. Right-click on it and select Update drivers
   
6. Then click Browse my computer for drivers software
   
7. Click on browse, scroll down and navigate to the location:
   C:\Windows.old\System32\DriverStore\FileRepository
   
8. Click on OK and click on
   Next, this will install the driver software
   
9. Once the process complete restart the PC.
   

I also suggest you to refer this article on
How to get software and driver updates for Windows 10, and

How to update your Xbox One Controller on Windows 10, and check if that helps.

I look forward to hearing from you soon.

Regards,

 

Xbox Elite Wireless Controller Series 2 not showing up as a bluetooth device on PC

I have followed all the steps you have listed but still no dice. I will wait for the update and see if that works. Thanks!