Windows 10: My wireless earphones won't connect anymore

Product: Hp Laptop
Operating System: Microsoft Windows 10 64-Bit

I updated my Bluetooth drivers since I thought it would be a good idea. However, after I updated the Bluetooth drivers I could not turn on Bluetooth so I restored the Bluetooth drivers to the old version and since I have not been able to connect my wireless earphones to my hp laptop. Before I updated the Bluetooth drivers it would connect perfectly fine now it connects for 3 seconds and then says paired. Then, if I click connect on it now it says "that didn't work make sure your bluetooth device is still discoverable, then try again". What should I do?

REPLY

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Bluetooth connection with wireless earphones

Hi Amrita C.,

I'd like to know more about your concern. Kindly verify if this is the first time that you will connect the wireless earphone to your computer. Have you tried connecting the wireless earphones to another device? If so, are you experiencing the same issue? Which
operating system are you using?

Meanwhile, you can run the Hardware and Devices troubleshooter. Follow the steps below if you are using a Windows 10 device:

1. On the Start menu, type Troubleshoot and then hit
   Enter.
   
2. Under Find and fix other problems, click Hardware and Devices, and then select
   Run the troubleshooter.
   

Let us know how it goes and we'll assist you further if needed.

 

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