Windows 10: My wireless mouse won't work using Bluetooth connection.

Hi Good day!Please help me. My mouse won't connect using Bluetooth connection.

:)

 

BLUETOOTH MOUSE WON T MOOVE. WHY?

I have a Microsoft Bluetooth Mouse 5000 that works only (right and left click works properly) but it won t moove. please help me and answer me as soon as possible.

 

Wireless and Bluetooth mice not working

I already posted this on HP, so I just copied and pasted it here...

I have always used a wireless mouse on my HP laptop. Suddenly it no longer works. I tried the reciever in every USB port. I tried another mouse - it didn't work either. I tired a flash drive in every USB port and it worked.



I tried the mouse on another laptop and it worked. I checked the mouse settings and the mouse does not show up in the hardware list. I tried downloading driver software, no luck. I bought a new bluetooth mouse to bypass the
USB port. It connects just fine, but does not work and does not show up in the hardware list.



The mouse does show up on the devices list in Control Panel.



I tried a system restore to a point before a Windows update (one of the programs affected was Logitech), but it didn't work.



The only thing that I know happened before this situation was my cat jumping up and laying on my keyboard. Is there something that could have been turned off?

Update:

I have an update, even though it is really no help.



I keep searching for answers and found another thread with a similar problem. I tried the suggestion posted even though it was for a USB mouse, not a wireless mouse.



This is the link to the thread...



https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/external-mouse-won-t-work/td-p/...



I went through the process and opened the HP PC Hardware Diagnostics (UEFI). I got to the mouse section and the first thing I noticed is that this test does not work on Bluetooth devices. I turned off my Bluetooth mouse,
reconnected my USB wireless mouse and it worked! Passed the test!



I restarted the computer and the mouse still doesn't work. I am very confused.

 

Bluetooth adding wireless mouse

• Followed advice from Windows chat on how to add a device to Aspire laptop (in this case a wireless mouse) through Bluetooth. When I get to screen to select a device the Logitech wireless mouse isn't on the list. Any suggestions of what to do next please?