Windows 10: my work account, it asked me for a 2fa code from the microsoft authenticator app, i then go...

my work account, it asked me for a 2fa code from the microsoft authenticator app, i then go to the app and it asks me for a code, please help me fix this

:)

 

Microsoft Authenticator and VPN 2FA

Hi,

I joined a new company few days ago. They require 2FA enabled on the company Microsoft account. I do not mind that. Problem is, that 2FA is requested also when connecting to the company VPN. Again, easily setup with Microsoft Authenticator - when you try to connect to the VPN (via stock windows experience), you just confirm the login on your phone and you are connected to the VPN.

My problem is though, that I do not have Google services on my android phone (I use LineageOS), so the Microsoft Authenticator does not work. Is there any way to set it up on my machine, so when trying to connect to the VPN, it would ask for the 2FA code to be input manually?

Thanks.

 

GMAIL 2FA Authentication Question

Thanks for replying. Apologies, but I was reluctant to use the link that you supplied. I do not want to remove text and call. I do not want text or call to be the default options which it is now after I reset my password. I want to add Use Backup Codes to the main options as well as the GOOGLE Authenticator option. And I do not see that now. Only this:





And when I click on 2 Step Verification it shows this:





Which is why I am still mulling over the option to remove my phone number and disable 2FA and start over. I'm hoping if I do that and do not enter my phone number first I will get the options back of using the Backup Codes and the Authenticator app and then add my phone number and hopefully this time the phone number will not be the default option. What do you think?

 

Microsoft Authenticator won't restore accounts

Hi

Welcome to Microsoft community.

To better determine your problem, you can first try the following steps.

1. Ensure both devices are using the latest version of Microsoft Authenticator from the Google Play Store.
   
2. Check your Microsoft Account settings to confirm that the backup feature is indeed enabled for your Authenticator app.
   
3. Try the backup and restore process again:
   
   • On the original device (Device A), open the Microsoft Authenticator app and go to Settings > Backup.
     
   • Make sure the backup is enabled and wait for it to complete if necessary.
     
   • On the second device (Device B), install Microsoft Authenticator and sign in with the same Microsoft Account used on the first device.
     
   • During the setup process on Device B, select the option to restore from backup and follow the prompts.
     
4. If the restore still fails, try signing out of the app on both devices and then sign in again on the second device (Device B) to see if it triggers the backup restore process.
   
5. Make sure there's a stable internet connection on both devices during the backup and restore process.
   

Regarding the lack of data export options in the app, some authenticator apps don't provide this feature. To mitigate the risk of losing access to your 2FA accounts, consider the following precautions:

• When setting up new 2FA accounts, note down the QR codes or secret keys provided during setup. Store this information securely (e.g., in a password manager or encrypted file) so you can manually re-add the accounts if needed.
  
• For existing accounts, if possible, disable and re-enable 2FA temporarily to obtain the QR codes or secret keys for backup purposes.
  
• Consider using an alternative authenticator app that offers data export/import functionality, or consider using a hardware-based authenticator (like YubiKey) as a backup option.
  
  、
  

Always exercise caution when managing 2FA accounts and keep backups of critical information in a secure manner.

Please feel free to let me know if you have any further updates, thanks.

Best regards

Derrick Qian | Microsoft Community Support Specialist