Windows 10: my zoom is not responding due to a AppHangB1 issue.

Every time I click on zoom it take a while and then says it is not responding. I have already deleted it and installed it again, restarted the computer, etc. A technician saw that the failure came from an AppHangB1 problem. how do I fix this.

:)

 

zoom

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to get audio in Zoom. I’ll certainly assist you with the issue.



However, please let us know:

• 
  Is the issue specific to the Zoom app?
  
• 
  Are you aware of any changes made to the computer prior to this issue?
  
• 
  Which build version of Windows 10 is installed on the computer? Refer
  Which version of Windows operating
  system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the Zoom article

Testing computer or device audio and see if that helps.



However, I would also suggest you to get in touch with the
Zoom support team for further assistance with the issue.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Zooming issues in Microsoft EDGE

Hi Viacheslav,

One of the possible reasons why you are experiencing issues with Microsoft Edge is due to a User Profile component corruption. For us to address this concern, we suggest creating
a Test User Profile. Using the Test User Profile, check if you will have the same issue with zooming in Microsoft Edge.
This is for us to test if the issue is isolated with one User Profile or with multiple accounts.

To create a Test User Profile, follow these steps:

• Using Search, type Settings then hit the
  Enter key.
• In Settings window, select Accounts.
• Select Family & other people.
• Select Add someone else to this PC.
• Name the User Profile as TEST.
• Assign a password for TEST user, then select Next.
  
• Sign in TEST user.

If you'll need further assistance, don't hesitate to reply on this thread.

 

Badly zoomed in on all Office products and Explorer

Hi,

I suggest you to try the below steps and check if it helps.

• If you have a mouse with a wheel, hold down the Ctrl key, and then scroll the wheel to zoom in or out.
• From the keyboard, you can increase or decrease the zoom value in 10% increments. To zoom in, press Ctrl + (+). To zoom out, press Ctrl + (-). To restore the zoom to 100%, press Ctrl+0.

Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you.