Windows 10: MyAsus App won't open

My MyAsus app does not open when I launch it. When I launch it, nothing happens. Checking my task manager, the application runs is under Background processes but does not appear on the screen or the taskbar. I've checked for updates & reinstalled & restarted. I'm using a ROG Zephryus G14 & i've read in other articles that these laptops do have problems with the Microsoft store. Would like help asap as I frequently change the battery settings in MyAsus & am worried about damaging my battery.

:)

 

MyASUS App Is Running but Is Invisible

Hello Luiz,

Thanks for reaching out. I ran winver and it returned "Version 21H2 (OS Build 19044.1826)".

I just went through all the steps you listed out. Unfortunately, when I opened the MyASUS app, I'm still experiencing the same thing I outlined earlier.

Some things I should mention:

1. MyASUS was pre-installed when I purchased my laptop.
   
2. I have periodically updated some programs on my laptop using the Armoury Crate app. Specifically, under the Device and Component section, I updated the Device Kit - ASUS framework service.
   
   • The version of the ASUS framework service according to the app is "Version 3.0.0.4". The update was available on "Date: 2022/06/27" and I had updated it today on 2022/07/13.
     

 

windows 10 apps won,t open

Hi Robert,

Thanks for posting your query on Microsoft Community.

We appreciate you for trying the troubleshooting steps.



I suggest you to try the below steps and check if it helps.

Step 1: Run Windows app troubleshooter.

Refer to the below link:

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Step 2: Run shell commands for Windows store and check if it helps.

Follow the below steps:

• 
  Press Windows key + X and select
  Command prompt(Admin) to open elevated Command prompt.
  
• 
  Type the following commands.
  
  
  
  powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml
  
• 
  Hit enter, the blackscreen will appear still for a couple of seconds. After a couple of second a new line saying C:\.... will appear.
  
• 
  Close Command Prompt.
  
• 
  Try to start the Windows Store again.
  

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

MyASUS App Is Running but Is Invisible

Hello,

I've been having some issues with the MyASUS app. When I try to launch the app, the program icon appears in the taskbar. However, when I hover over the taskbar icon, the little preview window that pops up is blank. Whenever I hover over the preview window, it shows an invisible window on my screen. When I click on the preview window, nothing seems to happen.

I've tried various methods to resolve this.

• I've tried to Repair and Reset MyASUS via the Settings app.
  
• I have tried uninstalling and reinstalling the app via the Microsoft Store and made sure it was up-to-date.
  
• I used the ARMOURY CRATE app to update some software required by MyASUS.
  
• I have restarted my computer several times in the process.
  
• I have tried methods 1-6 of the following guide: https://www.minitool.com/backup-tips/windows-10-apps-not-working.html.
  
  • I am not willing to try methods 7-9 given my current time and work constraints.
    
• I've ensured that I'm up-to-date on any Windows updates that I needed to install via the Settings app.
  

Just several hours ago, I was using the app just fine. I primarily use MyASUS for the Battery Health Charging and TaskFirst features.