Windows 10: Need Advice on Keyboard Problem

Was given a laptop to fix. It's an HP Notebook running Home 1903, build 18362.900 with 8GB of RAM. She cannot log in to Windows. It always tells her that the password is incorrect. When I connected a USB keyboard I successfully booted into Windows. Typing her password into Word Pad showed that every time she types in the first letter of her password, a 'j', what is actually entered is 'jm'. Everything else types okay until the last 4 characters, all numbers, one of which is a 5. The 5 doesn't display.

She swears that no one has ever spilled anything on the keyboard and that 'something else' is causing the problem. Is the best method here to open up the laptop, disconnect the keyboard and attempt to clean it? Or should I just go online and order her a new keyboard?

:)

 

Cleaning a keyboard and keyboard advice?

Thanks guys for cleaning advice.

Any keyboard suggestions? i will clean this out then and put in storage as a spare.

 

Cleaning a keyboard and keyboard advice?

are you using the special software with the keyboard?

If You are- id suggest looking at Logitech for a Mechanical Keyboard or a Roccat Ryos Series.

Rosewil- they make good mechanical keyboards but im unsure if they have any special gaming software

if you want Fancier than the G110 or the Ryos series look at the RGB keyboards coming out

 

Need some advice on computer problems.

Run HDtune (free version) on you hard drive. but most likely that the problem. You can also test your memory with Memtest86 as suggested above

You didn't list your OS