Windows 10: need download recovery file for blue error screen

the link from responded email https://www.microsoft.com/zh-cn/software-downlois not correct one. please help stuck on blue errorr screen . can start safe mode , can’t reset pc either. tried all the steps form QR code steps and not working

:)

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

Resolving Blue Screen errors in Windows - Microsoft Support

Please get back to us with updated status, we will be happy to assist you.

 

Blue screen error - SYSTEM_SERVICE_EXCEPTION

Hi,

Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build of Windows 10 is currently installed on your computer?
• What changes have you made to the device before you encountered these errors?

In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
to troubleshoot blue screen errors in Windows 10.

We're looking forward to your response.

 

Blue Screen problem

Hi,

The issue occurs due to corrupted system file. In order for us to assist you, please answer the questions below:

• Were there any changes prior to the issue?
• What is the exact error messages?
• Can you please provide us the screenshot of the blue screen error?

To isolate the issue, we suggest to check this article:
Troubleshoot blue screen errors. It contains troubleshooting steps pertaining to the issue.

We look forward to your response.