Windows 10: Need Help analyzing BSODs

Discus and support Need Help analyzing BSODs in Windows 10 Software and Apps to solve the problem; Hello, I have a reoccurring problem with BSODs especially when playing HoyoVerse games like Zenless Zone Zero and Honkai Star Rail on my laptop. Cant... Discussion in 'Windows 10 Software and Apps' started by Efrael Gromea, Mar 26, 2025.

  1. EFRAEL GROMEA
    Efrael Gromea Win User

    Need Help analyzing BSODs


    Hello, I have a reoccurring problem with BSODs especially when playing HoyoVerse games like Zenless Zone Zero and Honkai Star Rail on my laptop. Cant seem to replicate it on other games like Apex legends, Kingdom Come deliverance and No Man's Sky.What I've Tried:1. Clean Install of OS2. Replacing RAM sticks3. Transferring OS to a New SSD4. Stress Tests Furmark and memtestRecently I've also tried Driver Verifier, here is the Minidump after: https://drive.google.com/drive/folders/1eyj2dU2_BSdMqA5hAwrVogmUexvoYCOd?usp=drive_linkHere are the old Minidumps, I've noticed they have the same error c

    :)
     
    Efrael Gromea, Mar 26, 2025
    #1
  2. GERARD QUI
    Gerard Qui Win User

    Please Help analyze MiniDump Files (included)/BSODs/ ntoskrnl.exe/

    Hi,

    In most cases, this problem is caused by corrupted system files. For us to provide the best resolution possible, we'll be needing additional information:

    • Have you made any recent changes on your computer prior to the issue?
    • Was there an error code displayed when experiencing the blue screen error?

    Meanwhile, we suggest following the troubleshooting steps provided on this
    article     to help fix the blue screen error. We also recommend posting on
    TechNet forum to analyze the dump files.

    If you need further assistance, don't hesitate to reach out.
     
    Gerard Qui, Mar 26, 2025
    #2
  3. RLSSOUSA
    rlssousa Win User
    rlssousa, Mar 26, 2025
    #3
  4. DESIREE YAU
    Desiree Yau Win User

    Need Help analyzing BSODs

    need help to analyze BSOD

    Hi,

    Based on the description that you provided, we need to determine the cause of this issue. Having said that, we would like to know more about this concern. Kindly answer the following:

    • Any changes made on the computer prior to this concern?
    • What troubleshooting steps have you tried so far?
    • Can you send us a screenshot with the error message that you are getting?
      Note: Please do not include any personal information.

    In the meantime, we suggest that you follow the instructions found on this
    link     on how to troubleshoot blue screen errors. Once done, kindly check if you will still experience the same issue.

    Feel free to post back should you have further concern.
     
    Desiree Yau, Mar 26, 2025
    #4
Thema:

Need Help analyzing BSODs

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