Windows 10: need help diagnostic the freeze error in log collector, file in post

newly built keep freezing mid gaming no matter the game.

please find attached file for crash logs from log collector v2 beta, all i can get from it is error 10016 which is usually harmless, after testing my rig one by one i'm almost certain the reason for those freezes is drivers conflict.

please help.

additional info
[UserBenchmarks: Game 121%, Desk 108%, Work 106%](https://www.userbenchmark.com/UserRun/16289305)



||Model|Bench

:----|:----|:----|

**CPU**|[Intel Core i7-9700K](https://cpu.userbenchmark.com/Intel-...g/4030)|116.5%

**GPU**|[Nvidia RTX 2070](https://gpu.userbenchmark.com/Nvidia...g/4029)|136.9%

**SSD**|[Adata SU650 240GB](https://ssd.userbenchmark.com/SpeedT...ATA-SU650)|92%

**SSD**|[Adata SU650 960GB](https://ssd.userbenchmark.com/SpeedT...-SU650)|100.8%

**HDD**|[Seagate Barracuda 7200.14 1TB](https://hdd.userbenchmark.com/Seagat...g/1849)|109.1%

**RAM**|[Corsair CMR16GX4M2D3200C16 2x8GB](https://ram.userbenchmark.com/SpeedT...-2x8GB)|100.6%

**MBD**|[MSI MPG Z390 GAMING PLUS (MS-7B51)](https://www.userbenchmark.com/System...-7B51/101681)|

memtest86+ 5.01 after 8 passes: no error.

seatools boot file: no error after long generic test for all 3 disks.

speccy link: http://speccy.piriform.com/results/0...upgDYSMpYmHfVq

dxdiag link: dxdiag - Pastebin.com

3dmark results :NVIDIA GeForce RTX 2070 video card benchmark result - Intel Core i7-9700K Processor,Micro-Star International Co., Ltd. MPG Z390 GAMING PLUS (MS-7B51)

did run hwinfo in the background while testing with 3dmark, gpu and psu looks fine.

:)

 

need help diagnostic the freeze error in log collector, file in post


newly built keep freezing mid gaming no matter the game.

please find attached file for crash logs from log collector v2 beta, all i can get from it is error 10016 which is usually harmless, after testing my rig one by one i'm almost certain the reason for those freezes is drivers conflict.

please help.

additional info
[UserBenchmarks: Game 121%, Desk 108%, Work 106%](MSI MPG Z390 GAMING PLUS (MS-7B51) Performance Results - UserBenchmark)



||Model|Bench

:----|:----|:----|

**CPU**|[Intel Core i7-9700K](https://cpu.userbenchmark.com/Intel-...g/4030)|116.5%

**GPU**|[Nvidia RTX 2070](https://gpu.userbenchmark.com/Nvidia...g/4029)|136.9%

**SSD**|[Adata SU650 240GB](https://ssd.userbenchmark.com/SpeedT...ATA-SU650)|92%

**SSD**|[Adata SU650 960GB](https://ssd.userbenchmark.com/SpeedT...-SU650)|100.8%

**HDD**|[Seagate Barracuda 7200.14 1TB](https://hdd.userbenchmark.com/Seagat...g/1849)|109.1%

**RAM**|[Corsair CMR16GX4M2D3200C16 2x8GB](https://ram.userbenchmark.com/SpeedT...-2x8GB)|100.6%

**MBD**|[MSI MPG Z390 GAMING PLUS (MS-7B51)](https://www.userbenchmark.com/System...-7B51/101681)|

memtest86+ 5.01 after 8 passes: no error.

seatools boot file: no error after long generic test for all 3 disks.

speccy link: http://speccy.piriform.com/results/0...upgDYSMpYmHfVq

dxdiag link: dxdiag - Pastebin.com

3dmark results :NVIDIA GeForce RTX 2070 video card benchmark result - Intel Core i7-9700K Processor,Micro-Star International Co., Ltd. MPG Z390 GAMING PLUS (MS-7B51)

did run hwinfo in the background while testing with 3dmark, gpu and psu looks fine.

 

need help diagnostic the freeze error in log collector, file in post


Welcome to tenforums @neange. There were no BSODs, no dumps.

Looking at the files you uploaded, the first thing I noticed is the driver for your Nvidia RTX 2070 is older. I don't know if this is intentional or not.

You have version 416.94 dated 11/12/2018.
There is a version 425.31 dated 04/11/2019 available.

Remove and install latest Nvidia drivers:

Get the latest driver for your Nvidia card here: NVIDIA Driver Downloads
Completely uninstall the current Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile here: Official Download Here. Do this in Safe Mode.

Then do a custom install of only the Nvidia Graphics and PhysX driver.

See if that gets rid of the problem.

Also check/monitor temperatures.

Test your RAM:
===================================================
Up through DDR3, follow this tutorial: MemTest86+ - Test RAM - Windows 10 Forums
DDR4, follow this tutorial: MemTest86 v8.1 Free Memory Testing Tool Review

Both of these are diagnostic tools designed to test Random Access Memory (RAM) for faults. They will verify that:

• RAM will accept and keep random patterns of data sent to it
• There are no errors when different parts of memory try to interact
• There are no conflicts between memory addresses

They run from bootable media to isolate the RAM from the system, no other components are taken into account during the test.

*Arrow Run HDTune to
[/b]

• check the health,
• scan for errors, not quick scan but full scan
• run a benchmark.

*Arrow Run CrystalDiskInfo Portable and CrystalDiskMark Portable to

• Check health of drive
• Check performance of drive

You can also try the various options available with chkdsk.

 

Saves log files ?

You can either read the files in Windows or my preferred method is.....

Download CCcleaner from here...........

CCleaner Professional | Try the world’s most trusted PC cleaner, free!

You can then run cleaner, you will see the log files listed, then if you right click you can save as a text file and then have a read. You may also get an "error reporting" log listed seperatly.