Windows 10: need help fixing blue screen 15e

Problem Event Name: LiveKernelEventCode: 15eParameter 1: 1Parameter 2: ffff800d1cd9f1a0Parameter 3: ffff800cf5ec80a0Parameter 4: 47OS version: 10_0_22621Service Pack: 0_0Product: 256_1OS Version: 10.0.22621.2.0.0.256.48Locale ID: 1033Files that help describe the problemNDIS-20240130-1803.dmpsysdata.xmlfull-NDIS-20240130-1803.dmpWERInternalMetadata.xmlmemory.csvsysinfo.txtWERInternalRequest.xml

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How to fix blue screen stopcode

Hi Willma,

If you are experiencing blue screen errors in your computer, we suggest that you refer to this

article for the step-by-step guide on how to fix blue screen errors.

Let us know if you need further assistance.

 

blue screen issue


after monthes of running system it was fine then on windows 7 it blue screened after looking it over myself and getting advice from local pc shop they suggest upgrading os will fix the issue so I upgraded to win 8.1 and along followed the blue screens now again upgrading after more advice I'm on win 10 and the bluescreens followed as a bad pool error rebooting I have included the requested report please help as spending the $150 the local pc shop wants is my next step

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.