Windows 10: Need help folks with a BSOD

What I have noticed so far.

1. Firefox cache gets over 370000 then I get a BSOD.

2. I get K mode Exception not handled.


dm_log_collector (2).zip

I seems like I don't know how to post a zip file in this thread.
Any guidance would be helpful.
I have watched Kari's video 3 times.

I will keep trying

Jack

:)

 

Phonebook help...need some help folks

Hi wannabelean,

You can have a look of this post, hope some of your queries can be get clarified

/discussions/board/message?board.id=pcsuite&thread.id=26706

 

Phonebook help...need some help folks

Thanks man. No 4 has been partially answered. But I get the idea.

 

Jack, just follow the directions in the Attention box at the top of this thread. The zip file you uploaded contains just the dm_log_collector.exe file that you downloaded.

Instructions here: Blue Screen of Death (BSOD) Posting Instructions

That will generate a zip file that you can then upload and attach here in this thread.

 

I did follow the steps at the top of the page.
I'm having problem when the command prompt is done gathering; How do I find the results, zip them and post.
I'm unable to find the zip file the program created.

I haven't ziped a file and put it in a post in 10 years.

This is what I get.





Maybe I will have to wait for another BSOD.

This is where the problem lies I thing.

 

Hi Jack,

The tool creates a new temporary folder on your desktop, places all collected data in this folder, then the folder is zipped and the folder is deleted leaving a zip file on your desktop. This zip file is to be uploaded.

However, I find it curious to see that no data can be collected. When was the last time you verified the system files with sfc?

 

Jack, if you have moved" your desktop as I did the file will be in a new "desktop" under users, where the original was - hope that make sense.

 

Thanks folks for trying to help.

I have not mover my desktop.
I ran sfc /scannow several times with no problems found.
I will do some more checking and post what I do and/or find.

Note:
I did run the built in BSOD on everything and Windows 10.
It stated it found and repaired a Blutooth problem.


Jack

 

Could you run the beta tool from Improving the Log Collection Script

 

Sure I will when I can find the tool.

I found a lot of post talking about a better mehtod but no beta tool.
Can you post me closer to the tool?

Jack

 

You will find the new tool is included at the end of the BSOD Posting Instructions. Download the zip file and extract it into a folder. Navigate to that folder and double click the log collector shortcut.

 

I using the tool here already and it's not working.

Jack

 

You need to scroll to the end of the posting instructions and make sure you click on the beta06 tool.

 

Last page, last post and at the bottom. That is the first place I should of looked.

I downloaded the tool and ran it

It states if I want to run this tool I need to

WARNING: If you would like allow this script to run, please temporarily disable Controlled Folder Access in Windows
Defender Security Center and then re-launch this script.


At the present time I'm looking for the Controlled Folder Access.

I'm new to Windows 10 so it's very difficult for me to find anything.

Jack

 

This tutorial will show you how:

Change Windows Defender Controlled Folder Access Settings - Windows 10