Windows 10: Need help please, Windows 10 constantly crashing to black screen

Hello. I first had problems with my computer crashing to a black screen when trying to play games, specifically Call of Duty. It seems like the computer is still running however there is no display. The problem has now become much worse and it is crashing to black screen constantly even from just the windows desktop and no games running.I'm running an AMD Ryzen 9 3900x, with a Asus ROG Strix 3080 graphics card, on a Asus ROG Strix x570-e gaming motherboard.So far I have done the following to attempt to resolve the issue but the problem still persists:- Updated the motherboard bios to the lates

:)

 

Windows 10 Black Background?

Hi,

To help you with your concern, we suggest that you try to follow the steps on how to troubleshoot black screen problems. Check on the links provided below:

• Troubleshoot black screen problems
• Recovery options in Windows 10

Update us on the result.

 

black screen

Hi,

To assist you better regarding your concern, we would like to know more information:

• Did you get any error messages?
• Have you tried updating the drivers?

We suggest that you try the troubleshooting steps suggested by Sharath Srinivasa on this

link.

You can also check the article about troubleshooting black screen problems on the link below.

windows-10-troubleshoot-black-screen-problems

Hope this information helps. Please post us back if you need any further assistance.

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator