Windows 10: Need help please with random BSOD while watching movies with PotPlayer 64, here's the logs:

BlueScreenView:


Dump File : 122919-11531-01.dmp
Crash Time : 29/12/2019 11:42:17
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffa40e`d7ae3028
Parameter 3 : 00000000`bf800000
Parameter 4 : 00000000`00000114
Caused By Driver : hal.dll
Caused By Address : hal.dll+47fe8
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+1c14e0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MiniDump\122919-11531-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 18362
Dump File Size : 2 826 220
Dump File Time : 29/12/2019 11:43:31
==================================================




Event Viewer:




Nome do registo:System
Origem: Microsoft-Windows-Kernel-Power
Data: 29/12/2019 11:43:18
ID do evento: 41
Categoria de Tarefa:63
Nível: Crítico
Palavras-chave:70368744177664,2
Utilizador: SYSTEM
Computador: DESKTOP-0SPV6GE
Descrição:
O sistema foi reiniciado sem primeiro ter sido encerrado de forma correta. Este erro pode ter ocorrido porque o sistema parou de responder, sofreu uma falha ou ficou sem energia inesperadamente.
Evento Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-12-29T11:43:18.998399100Z" />
<EventRecordID>6457</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-0SPV6GE</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">292</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0xffffa40ed7ae3028</Data>
<Data Name="BugcheckParameter3">0xbf800000</Data>
<Data Name="BugcheckParameter4">0x114</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">0</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">41</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">23</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>


Also, tried all troubleshooting measures possible, Windows Update, SFC, chkdsk, updating alldrivers, checked devices, all seemed fine,

i ran as well , all hardware tests from "BurnInTest v9.1" program with no issues at all.


This is a brand new laptop and this is the model:

ACER Predator PH315-52

sn: NHQ54EB00492603ACD2600


Specs : http://speccy.piriform.com/results/hYinMnwEakF5yN238zRTSZk

:)

 

Play movies from Computer to TV

I am going to say this; I am old as dirt and I don't do well on computers unless I have step by step instructions for doing things.
It would really help if NavyLCDR (picked at random) would tell me how to watch movies from my PC to the TV step by step. That is step 1, step 2 and step 3 etc.

Thanks so very very much.

 

Can't download the movie I purchased for rental.

Hello,



Thank you for writing to Microsoft Community Forums.



I suggest you to follow the steps mentioned below to download rented movies offline and check if that helps.

Steps:

1. Select the movie you want to rent and click on
   rent option.
2. Login using Microsoft account.
3. Once you have signed in, you will have two option
   to stream or download movies to this device to watch offline.
4. Select download movies to this device to watch offline and click on next.
5. After Choosing the Next option and you will be asked for the payment option.
6. Once the payment it done, open Movies & TV application to download the movie.

You will be able to watch the movie offline from
Movies and TV application. When you rent, the viewing period is 14 days from the time of your order or 24-48 hours from the time you start to watch (depending on the content you select), whichever comes first.



If you still facing issues downloading the movies after following the above steps. I suggest you to follow the troubleshooting steps mentioned below, to fix issues with Microsoft store.



Steps:

• 1. Open store application on your pc.
  2. Click on the ellipses on right top corner of the screen.
  3. Logout and login back.

Hope it helps.



Sandeep Kumar M

Microsoft Community – Moderator

 

Random BSOD while browsing internet


BitDefender is nothing special. mwac.sys causes BSODs anywhere.
A tiny documentation can be found here: Solved Random BSODs - Windows 10 Forums
In that very thread, the suggested action apparently worked.

The storage and network filters of any third party antivirus can cause BSODs. Neither MBAM nor BitDefender is any special. For a regular antivirus, it may be shifted to an alternative; but MBAM has no alternative. So a clean install of the said program is the most feasible first step.
As far as the first step is not failing, it is better to not think for the second step. Because the BSODs are not universal, failure at the first step is not universal; and success at the second step is also not universal.
That is why I posted that my suggestion may work, or may not. Let us see where it goes.