Windows 10: Need help solving black screen crashes

Hey everyone. I've been having these black screen crashes on my computer for the last month maybe a little more that happen while I play video games. At first I noticed that my CPU was getting hot so I replaced the thermal paste and refitted the heatsink, solved the heat issue, however I still get these crashes though less common. After that, I flashed a new BIOS because it was a few years out of date, reinstalled GPU drivers from nvidia, ran checks to make sure my hardware was generally healthy. My PSU is only a few months old bought november 2023 and it should have enough power to feed

:)

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.

 

Black Screen (Not Solved But No Longer A Problem)

Hi,

Thank you for posting your query in Microsoft Community.

Apologize for the difficulties that you're experiencing in Windows 10. Not to worry. We're here to help you out. Appreciate the steps that you have taken so far to fix this issue.

• 
  Do you receive any error code/message?
  

Let us follow the steps suggested by Sharath Srinivasa
(replied on August 7, 2015) in the following thread that speaks about a possible solution for the related issue:

Black screen after upgrading to Windows 10

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Hope it helps.

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

 

black screen

Hi Bart,

It is possible that you're experiencing black screen due to corrupted system files. To assist you better, we'd like to gather more information:

• Are you getting any error messages?
• What happen when you tried to login?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps in this
article to troubleshoot black screen errors. You can choose which situation you're experiencing the error and perform the instructions.

Let us know if you need further assistance.