Windows 10: Need help to install my HP Printer

This past Sunday I had to have a new Spectrum Router and Modem installed. As a result I had to reconnect all my devices to the new network. I have one HP Printer HP3050A J611 that connects to the network just fine, gives me the IP address, etc. But Windows 10 will not enable me to use it via wireless. I get the "offline" status when I check settings. I've tried everything I can to get my laptop to shake hands with the printer, but no luck.I run out of options, does anyone have a possible solution for me?ThanksKen Miller977

:)

 

Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

Printer installation

Although the HP support forum is a good place to ask this question, I have some doubt whether you'll actually get a useful answer. As far as I can see, the main suggestion there is to completely uninstall and reinstall the HP printer software. That may
or may not work. I didn't notice any positive responses to such suggestions.

If you're willing to take a few more diagnostic steps, perhaps I can suggest something.

How do you want to connect the printer to your computer: USB or wi-fi?

At this point, is anything related to this printer installed? For example:

• Click Start, type Programs and Features into the Search box, and press Enter. If there are any HP-related programs listed here, what are they?
• Open Devices and Printers. If there are any HP devices shown here, please list them.
• Still in Devices and Printers, select (click once) any item in the "Printers and Faxes" section. Now click the link at the top for "Print Server Properties." Select the "Drivers" tab. If there are any HP-related items shown here, please list them.
• Select the "Ports" tab and scroll down past the LPT and COM ports until you get to FILE: . Please list any ports that appear after FILE:
• Make sure that your OfficeJet 6962 is powered on. Click Start, type Fax and Scan in the Search box, and Press Enter. Click the "Scan" button at the lower left. Click "Tools" in the menu bar and then click either "Scan routing" or "Scan settings." Was
  the scanner selected or not?

 

HP Printer shows Offline

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that your HP printer is offline. I’ll certainly assist you with this.



However, please let us know:

• Are you aware of any changes made to the computer prior to this issue?
  
• Which build version of Windows is installed on the computer? Refer
  Which version of Windows operating system am I running?
  

I would suggest you to refer the troubleshooting steps mentioned in the HP article
HP Printers - Printer is Offline (Windows) and see if that helps.



You may also want to refer the troubleshooting steps mentioned in the article
Troubleshooting offline printer problems and
Change a printer’s status from “offline” to “online”.



Let us know how it goes, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator