Windows 10: Need help troubleshooting intermittent BSODs

Hi all, this is my first post here. I need a little help with some problems I've been having in recent months; intermittent crashes and BSODs, the latest one occurring this afternoon.

The problems arise mostly with two fractal art programs that I use. By their nature these math based programs are demanding of resources and CPU power. Just working with them in a normal way can prompt the PC to suddenly and unceremoniously fall over (didn't happen on my former PC).

I don't always see or catch meaningful messages about the BSODs but here is a short list of some that I noted:
Jan 14 2016: "System_Service_Exception"
Nov 19 2015: "System_thread_exception_not_handled"
Another occasion: "System Service Exception Win32kfull.sys"

Last November I tried to resolve the issues myself by trying a clean install of Windows 10 (plus the big Nov update to v1511), letting Windows Update locate and install all drivers and keeping things as simple as I could for a short while (minimal program installs). This didn't seem to help much.

Today, using DM Log Collector, I have gathered the tech info required and am uploading it with this post. It looks like it includes several mini dumps from the last couple of months. I'm hoping someone can help identify what the problem/s may be.

I am an experienced and competent PC user but not especially technically minded.
I hope I have provided enough info to start with. System spec is in my profile.
OS is Windows 10 Pro 64-bit.

Thanks for any help you can offer!

:)

 

Need help troubleshooting BSOD minidump files

Tested the link in incognito and it works! Remember to copy the 2nd line as well

Here's an alternative

Dropbox - Link not found

 

Need help troubleshooting BSOD minidump files

Hi there,

Thanks for the help!

When I activated driver verifier the PC entered a BSOD boot loop. The issue was intelpcc.sys. There was no minidump file, so I am attaching the full memory.dmp.

https://drive.google.com/file/d/0B0udYeYc1O2bZ1NvWG41UDA5X0k/view?usp=sharing

What's next?

 

DifferentBSOD.
Out of 6 memory dumps there were 4 different BSOD error codes.


The differing error codes are usually symptomatic of a lower level problem within the system. They are usually caused by one of these things:
- faulting (broken) hardware (several different procedures used to isolate the problemdevice)
- BIOS issues (check for updates at the motherboard manufacturer's website)
- overclocking/overheating - You'll know if you're overclocking or not. Please stop at least during troubleshooting.
- compatibility issues (3rd party hardware/drivers)
- low-level driver/system problems within windows (SFC/DISM)
- or even malware/virus.

One dump mentioned even hardware
Code: ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck D1, {ffffe0010e87b1e9, 2, 1, fffff801ae8bab26} Probably caused by : hardware ( ucx01000!UrbHandler_USBPORTStyle_Legacy_BulkOrInterruptTransfer+1ac ) Followup: MachineOwner[/quote] It happened during chaotica.exe. This one of the art programs you named. Are you using a specific device connected to a USBport for this program.

You have Bios version 1203, The latest version is 2101 from 06-01-2016 with improve system stability
(there were 6 bios versions after yours all with improve system stability) Strong advice update.

Also update these older drivers to the latest windows 10 versions from your support page https://www.asus.com/support/Downloa...Lgo82aUWwW/45/
Asus Probe utility under Utility
iastor.sys is Intel Rapid Storage driver under Sata
Intel Gigabit Adapter under LAN
Realtek High Definition Audio
Also check/update if you have the latest chipset drivers.

Your Geforce drivers are from aug 2015 update to the latest version.

There could be problems with your systemfiles.

Use SFC to check and repair windows systemfiles.

See this tutorial SFC /SCANNOW Command - Run in Windows 8

 

@ChrisM, you need to remove every crack and related software before more support may be provided

Forum rules

 

Thank you, @lifetec, for your answer and help so far. I really appreciate it!

It happened during chaotica.exe. This one of the art programs you named. Are you using a specific device connected to a USBport for this program.
[/quote]

Yes that is one of the programs I use but it does not require any hardware device. I'm mystified by this one. The only USB devices I use regularly is mouse and keyboard (both wireless dongle thingies) and printer. Occasionally I plug in other USB devices like external hard drive, a monitor calibration instrument, Kindle eReader and the occasional USB pen drive. I doubt any of these were present while I was using Chaotica. I will monitor USB use a little more closely for a while anyway.

You mention a lot of things I could look into and kindly provided links to things. This is so helpful, thank you. I'm going to have a good old clear out and will start again. I will brave my fears about BIOS updates and tackle that and will try and locate all of the latest drivers and so on.

If I have any further trouble (I wouldn't be surprised but you never know!) I will post again in this thread with some fresh diagnostics. I'll probably be a while sorting this lot out! If things turn out to be more stable as a result of all this I will also add a little note in time.

You've been really helpful, thank you so much!

 

@axe0, I'm sorry if I broke the rules and you probably have a point there. *Redface

Following the advice of another member I'm going to clean up my PC and try another fresh install/start, I really want to try and get to the bottom of these problems.