Windows 10: Need Help Wiping Old Laptops!

I have 5 old laptops my grandparents gifted me, in hopes that I am able to get them cleaned up and reset. I am not the most tech savvy when it comes to Windows stuff..... The main problem I am having is the laptops are password protected, and my grandparents have no idea what the password is. I've tried doing the Hold Shift > Reset menu thing where I can try to reset there, but the system asks for a recovery key, which can be found on the Microsoft account linked to the laptop. Problem with that is my grandparents also don't know what account that may be, and most likely don't have access t

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What to do with old laptop

If you actually read the thread it is a spare old laptop.

 

W10 wiped my son's laptop

Hi Debbie,

It is possible that your son is unable to open his laptop while updating due to a corrupted or incomplete installation. To assist you better, we'd like to gather more information:

• Is your son, getting an error message when he tried to turn on his laptop?
• When he tried to open his laptop, are you able to check if the power light stays on?
• Are you seeing black screen/blank screen when you tried to turn on his laptop?
• What troubleshooting steps has your son done so far to resolve it?

Meanwhile, if you're seeing a blank screen/black screen, we suggest that you follow the steps in this
article on how to troubleshoot black screen errors. You can choose which best describes your issue.

Keep us posted if you need additional help.

 

help to remote connect

not sure how to use both programs u 2 suggested, i need more helpful steps thanks