Windows 10: need help with a error code popping up when i try to play games

every time i try to play a game a error code pops up saying Bsglauncher.exe- bad image and says is either not designed to run on windows or it contains a error

:)

 

BSOD When playing games

Hi Jackson,

Thank you for contacting Microsoft Community.

Please share the information requested below:

• Does the BSOD occur while playing a particular game?
• Is the game downloaded from Windows Store?

I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

• Press Windows key + X, select Device Manager.
• Expand Display Adapters.
• Right click on the driver and select Update Driver Software.
• Follow the on-screen prompts to update.

Refer the link below for more information:

Resolving Blue Screen errors in Windows - Microsoft Support

Hope this helps. Keep us posted on the status for further assistance.

 

Cannot play candy crush or soda crush my app will not pop on the game to play

Hi,

To better assist you with the game apps issue, please answer the following questions:

• Which Windows version is currently running on your phone?
• What error message or code are you getting?
• What troubleshooting steps have you tried so far?

Regards.

 

BEX64 error only occurred when I was playing Battlefield5

Hello duadua9,

Thank you for writing to Microsoft Community Forums.

To address the issue, kindly help us with the following questions.

1. What is the make and model of the computer?
   
2. What is the exact error message that is displayed while you play the game?
   
3. Are you facing this issue on Xbox console or Windows PC?
   

BEX64 error is caused by the saved files while you play the game. Kindly check with the below suggestions and see if it works.

• Delete all saved files (game files) from your users/documents folder (possibly libraries/documents folder).
  
• Start the game launcher from origin.
  
• If the origin syncs saved files before starting the launcher > Perform step 1 again.
  
• If it doesn’t sync, start the game and Play.
  

Note: Delete only the game files, do not delete the personal files.

Kindly help us with the above queries and respond with the status of the issue.

Hope it helps.

Mala S

Microsoft Community - Moderator