Windows 10: Need help with analyzing and identifying the cause of the BSOD using the memory.dmp file

Discus and support Need help with analyzing and identifying the cause of the BSOD using the memory.dmp file in Windows 10 Drivers and Hardware to solve the problem; https://1drv.ms/u/s!ApzgqZlHilYMhmcJu_joJ6K28rWX?e=U4sBgH... Discussion in 'Windows 10 Drivers and Hardware' started by RajkumarIyer, Mar 10, 2021.

  1. RAJKUMARIYER
    RajkumarIyer Win User

    Need help with analyzing and identifying the cause of the BSOD using the memory.dmp file


    https://1drv.ms/u/s!ApzgqZlHilYMhmcJu_joJ6K28rWX?e=U4sBgH

    :)
     
    RajkumarIyer, Mar 10, 2021
    #1
  2. GERARD QUI
    Gerard Qui Win User

    Please Help analyze MiniDump Files (included)/BSODs/ ntoskrnl.exe/

    Hi,

    In most cases, this problem is caused by corrupted system files. For us to provide the best resolution possible, we'll be needing additional information:

    • Have you made any recent changes on your computer prior to the issue?
    • Was there an error code displayed when experiencing the blue screen error?

    Meanwhile, we suggest following the troubleshooting steps provided on this
    article     to help fix the blue screen error. We also recommend posting on
    TechNet forum to analyze the dump files.

    If you need further assistance, don't hesitate to reach out.
     
    Gerard Qui, Mar 10, 2021
    #2
  3. SOCKLOSK
    socklosk Win User
    How to view my .dmp files


    3 Ways to Analyze Memory Dump (.dmp) File • Raymond.CC

    I used WhoCrashed and it automatically told me what driver was at fault, but after a dead end for me because the driver that caused the crash was a system file. A BIOS upgrade, along with Microsoft updates, seems to have fixed the problem for me.
     
    socklosk, Mar 10, 2021
    #3
  4. ZACKARY VANOSDOL
    Zackary Vanosdol Win User

    Need help with analyzing and identifying the cause of the BSOD using the memory.dmp file

    Analyzing .DMP file after BSOD

    Hello! Sorry you are having this issue. Hopefully we can fix it.

    So your best bet would be to post the .dmp files here:

    Zip or upload the contents of C:\Windows\minidump

    Use OneDrive to upload collected files

    https://social.technet.microsoft.com/Forums/win...

    If the BSOD is very rare, then you can just ignore it. If it happens a lot, it's worth looking at.

    In any case, if you look at the following you will see where the issue lies:

    Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+525 )

    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)

    An attempt was made to access a pageable (or completely invalid) address at an

    interrupt request level (IRQL) that is too high. This is usually

    caused by drivers using improper addresses.

    ntkrnlmp.exe is usually spit out when the analyzer you used couldn't read the file correctly.

    In any case, I would look at your drivers in device manager, and make sure everything is up to date.
     
    Zackary Vanosdol, Mar 10, 2021
    #4
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Need help with analyzing and identifying the cause of the BSOD using the memory.dmp file

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