Windows 10: Need help with BitLocker screen and no Reboot working

My son has a HP laptop with Microsoft 11. He has the blue BitLocker screen showing, we do not have a BitLocker code. I checked my Microsoft account and there is no code saved or available. I went into the Options menu and tried to Reboot the computer and it says there was a system error and cannot reboot computer. How do I reboot his computer now so he can use it moving forward? I am not a computer engineer so is there a somewhat simple way to do this? Thank you

:)

 

My BitLocker Discovery Key not working.

Step one doesn’t work. The Bitlocker screen still comes up. Any other suggestions?

TIA

 

BitLocker permanent loop

Hi Laura,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

• 
  Did you make any changes prior to this issue?
  
• 
  Are you connected to Domain?
  
• 
  Are you using Windows 10 pro?
  

I suggest you to follow the steps given in the article below and check if it helps.

BitLocker Troubleshooting: Continuous reboot loop with BitLocker recovery on a slate device



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

BitLocker Encrypted Hard Drive to MAC

Hi,



Thank you for posting your query in Microsoft Community. I regret the inconvenience caused to you. Let me help you.



I suggest you to perform below mentioned steps to disable BitLocker.

To disable BitLocker I would suggest you try the following steps and see if it helps.

• 
  Press Windows key + X and click on
  Control Panel.
  
• 
  Change View by from Category
  to Large Icons/Small Icons.
  
• 
  Click on BitLocker Drive Encryption and click on
  Turn BitLocker Off.
  
• 
  Follow on screen instructions. Click on Decrypt the Drive
  when the message appears.
  

I would suggest you click on the link below and refer the following article.

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

Scenario 12: Turning Off BitLocker Drive Encryption (Windows 7)

(You can refer the steps in the above link as they are applicable for Windows 10 as well)



Check if it helps.



I hope the information helps. Please keep us posted on the issue. We will be happy to assist you accordingly.

Thank you.