Windows 10: Need help with Black Screen on computer with moving mouse.

So pretty much ever since I restarted my computer one day, I can not get to the windows login screen. The monitor was working just fine so it can’t be that. When ever I restart cpu it goes to a black screen with a disappearing and reappearing mouse cursor. Ctrl alt dlt or and command to wake the screen does not work. As a last resort I pushed the power button 3x to get to the windows repair tool menu and I clicked an option to restore computer to like factory condition. It got up to the point where it says preparing windows and then the screen goes black again with cursor. Now when I try to pu

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Black screen error, no mouse, computer on, please help


Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:

• NVIDIA® GeForce GTX 960M 2GB
• NVIDIA® GTX 960M 4 GB GDD5

​16 gigs RAM

Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much. Perhaps a graphics card issue?
Apps I had installed:

• Steam
• TF2
• Opera
• Chrome
• Firefox
• War Thunder
• Heroes and Generals

I hadn't messed with any settings.

 

Black Screen---No Mouse---Please help


Computer model: Lenovo Y700
Microsoft 10
6th gen i7 processor
It has 2 graphics cards:

• NVIDIA® GeForce GTX 960M 2GB
• NVIDIA® GTX 960M 4 GB GDD5

​16 gigs RAM

Ok my computer is having a problem with a black screen. This computer is brand new, arrived on the 14th. I was running World of Warships, then I closed the laptop, and when trying to re-enter, I get a black screen. Yes, I have tried shutting down. I can hear the hard drive, and can see the power button backlights, as well as keyboard backlighting. I cannot see the mouse. From reading other posts, I think it may have auto-selected the wrong graphics card. I have never used a TV or other screen with this. Please help me with this, I am a new windows user, having recently immigrated from IOS. A detailed explanation would be appreciated, because I have no idea how to do that much.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.