Windows 10: Need help with factory reset

Discus and support Need help with factory reset in Windows 10 Software and Apps to solve the problem; I bought a used laptop. When I turn the computer on, I see the previous owner's name, and the laptop wants either a fingerprint or PIN to go further.... Discussion in 'Windows 10 Software and Apps' started by mikariikonen, Jan 21, 2025.

  1. MIKARIIKONEN
    mikariikonen Win User

    Need help with factory reset


    I bought a used laptop. When I turn the computer on, I see the previous owner's name, and the laptop wants either a fingerprint or PIN to go further. The prev owner has forgotten the PIN. There's a one-key-recovery button under the laptop. Having pressed it I end up with the computer asking me to provide a 'recovery key' to go on. I assume that this key is linked to the prev owner's MS Account, right?Is there any way around the problem?

    :)
     
    mikariikonen, Jan 21, 2025
    #1
Thema:

Need help with factory reset

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