Windows 10: Need Help with Infamous Blue Screen of Death 0x0000003b - Non-Techie Seeking...

Dear Microsoft Tech Community Support Team,I hope this email finds you well. My name is Peter, and I am writing to seek your expert assistance in troubleshooting and resolving a recurring issue with my Dell XPS 13 9310 2-in-1 laptop running Microsoft Windows 11 Home.I must admit that I am not the most tech-savvy individual, but I saved up for quite some time to purchase this laptop, which has been an important investment for me. However, I have been encountering a persistent problem that has been plaguing me sporadically - the dreaded Blue Screen of Death with the error code 0x0000003b. Each t

:)

 

Blue screen of death issue

Hi Malcolm,

Blue screen of death error can be caused either by hardware failure or software compatibility. To help you resolve the blue screen of death issue, we would like to get more information:

• Please provide the complete stop error message that you are getting.
• Were there any changes made prior to the issue?

We recommend following the troubleshooting steps in the article:
Troubleshoot blue screen errors

Should you need further help, you're always welcome to post back.

 

Blue screen of death

my laptop froze so i pressed the power button. After it turned back on i got the infamous blue screen of death. Countless youtube tutorials didnt quite help.

How can I fix this?

 

blue screen of death, seeking help

Hi James,

A blue screen with error are generally caused by issues with your PC's hardware or its hardware driver software. Regular applications usually won't be a reason for blue screens. If an application crashes, it won't take the operating system
with it. It also has a variety of root causes.

A blue screen also occurs when Windows encounters a "STOP Error." This critical failure causes Windows to crash and stop working.

You can visit this link for blue screen errors troubleshooting steps.

Let us know if you have further queries.

Regards.