Windows 10: Need refund - Purchase not showing in order history

I purchased a Windows 11 license key on 6/11/2024, but it is the wrong product for my device. I received a receipt via email and my credit card was charged, but the purchase is not showing up in my order history. How can I see if I'm eligible for a refund and request one? Please help!

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Need refund - Purchase not showing in order history

I purchased a Windows 11 license key on 6/11/2024, but it is the wrong product for my device. I received a receipt via email and my credit card was charged, but the purchase is not showing up in my order history. How can I see if I'm eligible for a refund and request one? Please help!

 

Refund for purchasing The Sims 4.

Thank you for the information. We suggest that you log in to your Microsoft account, and check if the charge was applied. Follow the steps below to check it:

• Go to account.microsoft.com.
• Log in using your username and password.
• Click the Payment & billing tab.
• Select Order History.

If the charge shows on your Order History, please contact Microsoft Store Support. Refer to this
link.

If the charge is not showing, you may need to contact the developer of the game to process the refund.



Get back to us if you need more information and we'll be happy to assist you.

 

Minecraft Dungeons Refund

Thank you very much for reaching out! As an Independent Advisor and fellow Microsoft user, I'm more than happy to assist you.

You can request a refund for the digital game purchase. Refunds for digital games are typically issued for requests made within 14 days of the purchase date, provided you haven't accumulated a significant amount of playtime in the game.

To request a refund:

1. Visit the Xbox Order History page:
   
   • Go to the Order History page in your Microsoft account.
     
2. Find the relevant item:
   
   • Locate the purchase of Minecraft Dungeons Ultimate in your order history.
     
3. Request a refund:
   
   • Select the item and choose the option "Request a refund".
     
   • Follow the on-screen instructions to complete your refund request.
     

If this poses an issue, you can contact Microsoft Support for further assistance.