Windows 10: Need serscan.sys for HP Printer

Recently i've run into issues with my HP Officejet Pro 6978 Printer and have been unable to print from my main computer, let alone connet with it. I found the issue to be based on the drivers however whenever I tried to install them from the HP website, it would ask me for my serscan.sys file from a windows cd. I don't have the CD and all the other posts that I find on this issue are from previous versions of windows. Does anyone know if this file is still in and where I can find it?

:)

 

Hp printer

Hello Vanessa,

For us to better assist you, we'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• What is the model of your printer?
• Were there any recent changes made prior to this issue?

Meanwhile, we suggest that you perform the troubleshooting steps in this
article
on how to resolve printer issues in Windows 10.

We look forward to your response.

Regards.

 

Which All IN One printer to buy?

I'm going to buy all in one printer [printer+scanner+xerox]

My engineer suggested me hp 2128 and hp 4185..

Which one is better for home use? [for my personal use not business/shop use]

Or anyother model you suggest?

What is the price in INR or USD?

 

HP DeskJet 9670 printer on Windows 10.

Go to the HP Support Web Site as below...

http://support.hp.com/us-en/document/c01796879

In my case I then needed to go to Step 3 and working through from there - my printer was NOT in the list so I had to select the bottom option 'Add a local printer or network printer with manual settings' and click 'Next', working through their Online
instructions from there. The next screen will probably give you the option to update the list of printer drivers on your PC: go for that BUT note that it may well appear to have stopped working as it took perhaps 10-15 minutes to update! Go and make a cup
of coffee in the interim!

If your printer is on one or other of the HP/Hewlett Packard lists then you should be OK, if not, you will need to ascertain which listed printer is the nearest or recommended substitute one to use. HP should have a list of suggestions if it is not too old,
otherwise try the 9800, which is the one that I have to use for my 9670 (which is A3).

Good luck!