Windows 10: Need to restart for new audio devices to be recognised.

A while ago, I was having issues where no audio devices would show up in sound settings. I then did a live chat with Microsoft Support, who started changing services settings and uninstalling drivers unrelated to my issue, the solution was to unplug a broken usb hub, which i found out a few days later. Since then, for a new audio device to be recognised, I need to restart my laptop.

:)

 

Bluetooth device connected but not recognised as audio device W10

I recently purchased some bluetooth headphones (GLITOBT18). I managed to connect them to my laptop running windows 10.




However, i cant find the device in the playback settings and i therefore cant play audio through the headphones.





I think this may have something to do with the fact that windows is recognising it as a bluetooth headset rather than a speaker? Any help would be massively appreciated!

 

Unable to add Device (New Speakers)

I performed these actions, but no solution was generated. The end result was that the troubleshooter says: "Audio Services Not Responding" (which I knew already). My PC will not allow me to add a new device. Here is a synopsis of some of the dialog I
saw:

Device - Found (Realtek Hi-Def. Audio)

Drivers - Up to Date

Device - Working

Properties Info - "Requires Further Installation"

No "enhancements" were checked off, save for a check in the "Immediate Mode" box

Under "Advanced" it says: 16bit 44100Hz.

I was asked to restart my PC and afterwards it no longer recognizes the device (Realtek Hi-Def. Audio).

 

DTS audio process settings are unavailable with currently active audio device

Hello bagir shahab,

Thanks for using Microsoft products and posting in the community.

The error message you're encountering suggests that the DTS audio processing settings are not available for your currently active audio device. This could be due to several reasons, such as a driver issue or a conflict with another audio software or device.

Here are a few steps you can try to troubleshoot and resolve the issue:

1. Restart your computer: Sometimes, a simple restart can resolve temporary software glitches.
   
2. Check DTS APO Service: Since you mentioned that the DtsApo4Service is running, it's worth verifying if it's functioning correctly. You can try restarting the service by following these steps:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "services.msc" and hit Enter to open the Services window.
     
   • Locate the "DTS APO Service" in the list of services.
     
   • Right-click on it and select "Restart."
     
   • Close the Services window and check if DTS audio is now functioning.
     
3. Update audio drivers: Ensure that you have the latest audio drivers installed for your Asus Vivobook. You can visit the Asus support website, enter your laptop model, and download the latest audio drivers compatible with Windows 11.
   
4. Uninstall and reinstall DTS software: Completely uninstall the DTS software from your computer and then reinstall it. To uninstall:
   
   • Press Windows Key + R to open the Run dialog box.
     
   • Type "appwiz.cpl" and hit Enter to open the Programs and Features window.
     
   • Locate the DTS software in the list of installed programs.
     
   • Right-click on it and select "Uninstall."
     
   • Follow the prompts to complete the uninstallation process.
     
   After uninstalling, visit the official DTS website or your laptop manufacturer's website to download the latest version of the DTS software. Install it and check if the issue is resolved.
   
5. Disable other audio-enhancing software: If you have any other audio-enhancing software installed, such as Dolby Atmos or Waves MaxxAudio, temporarily disable or uninstall them. Sometimes, conflicts between different audio software can cause issues.
   
6. Check default audio playback device: Ensure that your desired audio device (laptop speakers or headset) is set as the default audio playback device. To do this:
   
   • Right-click on the volume icon in the system tray and select "Open Sound settings."
     
   • Under the "Output" section, select your desired audio device from the list of available devices.
     
   • Click on it and click the "Set as default" button.
     

If none of the above steps resolve the issue, you may want to reach out to the DTS support team or your laptop manufacturer's support for further assistance. They may have specific troubleshooting steps or updated drivers for your device.

Please feel free to let me know if you have any further updates, thanks.

Best Regards,

Lenka-MSFT| Microsoft Community Support Specialist