Windows 10: Need to set up a new passkey twice for some reason

For some reason, when I try to create a new Passkey for my Microsoft account, I need to do this twice per device for that device's passkey to appear in my Microsoft account. The first time my device and the Microsoft webpage all say that it worked, but the passkey isn't added to the account sign-in options My Microsoft account -> Security -> Manage how I sign in . So I add the passkey for the second time with the same device, and this time, in addition to the above, I get a notification on Microsoft Authenticator that a passkey was added, and also an e-mail alert. The passkey also

:)

 

Previous PC died, got a new one...now my passkeys won't work.

My PC died, had to junk it it was old. Bought a new one. Now, all my previous passkeys wont work and do not show up in the passkeys listed in settings. How do I fix this? Is there a way to delete the old passkeys even if I dont have access to the old PC?

please help

 

How to restore missing passkey in Windows 11

Hi Andreas, I am , a fellow Microsoft user like you.

I understand your frustration, and I'm here to help. You mentioned you're using Windows 11 24H2, are you using the Insider build or the new Copilot+ PC device?

This information will help me suggest possible steps without needing to perform a clean installation of Windows 11.

In the meantime about restoring Passkeys. Unfortunately, there isn’t a way to restore missing passkeys from Settings, and there's no current option to back them up or restore them. You can visit sites like Google or Adobe again, and they should prompt you to create a new passkey if it’s missing from your Windows Settings app.

Since you can't access the Passkeys section in the Settings app and running SFC and DISM didn’t help, you might consider performing an InPlace Upgrade or Repair Upgrade depending on your current build. Please let me know the answer to my question above so I can guide you further.

Kind regards,

 

"Something went wrong. There was a problem signing in with your passkey"

Hello Dimitris,

Welcome to the Microsoft Community.

It sounds like you're experiencing a problem with the Passkey feature for Apple services. Passkeys are a more secure replacement for passwords, designed to prevent phishing and make signing in easier and safer. Your issue might be stemming from several potential causes. Here's what you can consider:

1. Update Your Devices: Ensure all your devices are updated to the latest versions of their operating systems. Sometimes, compatibility issues can cause problems with new features like Passkeys.
   
2. Browser Compatibility: Check if your browser supports Passkeys. While most modern browsers do, ensuring you're using a compatible and updated browser is crucial.
   
3. iCloud Keychain: Passkeys require iCloud Keychain to be enabled. Verify that iCloud Keychain is turned on in your iCloud settings.
   
4. Sign-in Settings: Go to your Apple ID settings and review your Passkey settings. Ensure that Passkeys are set up correctly and that your device is authorized.
   
5. Network Issues: Sometimes, network problems can interfere with authentication processes. Try switching networks or resetting your network settings.
   
6. Restart Your Device: A simple restart can sometimes resolve unexpected glitches, including issues with Passkeys.
   
7. Apple Support: If the problem persists, contacting Apple Support directly might be the best course of action. They can provide more targeted assistance, especially if there's a specific issue with your account or device.
   

Before reaching out to Apple Support, gather any error messages or codes you've received, as these can help diagnose the problem more effectively. Apple's support team is well-equipped to handle such issues and can guide you through more advanced troubleshooting steps if needed.

Hopefully, one of these suggestions helps resolve the issue you're facing with signing in using your Passkey.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

Patch - MSFT | Microsoft Community Support Specialist