Windows 10: Need to use recovery key, but do not have access to Microsoft account

I work for a small company with no IT department. I was given a laptop to use for remote work. After installing some required software, it did a reboot the system went into automatic repair mode then I get the "Your PC did not start correctly" message. I know there are several things to do from there to "fix" it but here's my problem...... The Windows 10 PC was setup by someone who used their personal Microsoft account. They are no longer with the company, therefore I can't access the Microsoft account to use the recovery key to reset the PC. Is there any way to get around this? I feel

:)

 

Recovery and account

Hi Sarang,

We appreciate you for being a part of Windows 10.

I understand that you have upgraded to Windows again after performing reset.

Have you tried to restart the system again to check whether the Windows 10 is downgraded to previous version?

I suggest you to follow the below steps and check if it helps.

Step 1:

As the Windows 10 creates the new user account automatically, I suggest you to run the Microsoft account troubleshooter and check if it helps.

Refer to the following link to download and run the
Microsoft Account troubleshooter:

Microsoft Account Troubleshooter

http://download.microsoft.com/downl...B-A23B-5C3A6B5974E3/microsoftaccounts.diagcab

Step 2:

As you have linked your Microsoft account in Windows 10, I suggest you to switch back to the local account if you wish.

How to switch to a local account from Microsoft account.

• 
  Press “Windows + I” keys to open settings (When you get the error “Critical error-start menu and Cortana not working”).
  
• 
  Select Accounts.
  
• 
  On the right side, it will show your current account with an option "Switch to a local account”.
  
• 
  Select “switch to a local account” and follow the steps to switch your Microsoft account into a local account. Once this is done your Microsoft account is safe and not linked with that computer anymore.
  

Note:

• 
  You may not delete the recovery drive, as it will help you to recover the Windows in future if the Windows is not working properly.
  
• 
  If you are using Microsoft account to login to Windows 10, there is no option to disable the password and sign in to Windows 10 directly without entering password. If you are using Local account to login to Windows 10, you can
  disable the password and sign in to Windows 10 directly without entering password.
  

Reference: Please refer to the below article and check if it helps.

Recovery options in Windows 10

Recovery options in Windows - Microsoft Support

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Bitlocker Recovery Key Not Accessible on Microsoft Account

I am trying to access my computer that has had an issue turning on, now when it turns on it requests the BitLocker recovery key. I'm not certain it is saved or backed up on a USD or SD card, however under Microsoft support it gives the different ways to access
the recovery key. On my Microsoft account it says "BitLocker ON (1 of 1 drives)" but the issue is when I click on the corresponding link "Get BitLocker recovery keys"
it results in the following message:

"Try a different URL
We don’t have anything to show you at this link. Try searching for what you want, instead."

Please let me know if there is another way to address this or be able to access the recovery key. I've already talked to support with three times with no helpful information. Thanks.

 

Remove account

I suggest you backup your personalized files first before removing the account.
To delete an account, follow these steps:

1. Press WIN + X keys and click Command Prompt (Admin) from the menu.
2. Type the following command and press Enter. Replace test with the name of your sister's account. Code: