Windows 10: Need touchscreen and audio driver for Fujitsu Arrows Tablet PC , model Q555/K32

Hello, I bought a used Fujitsu Arrows Windows 10 Tablet PC model Q555/K32 from Japan, after a fresh Windows 10 install I am unable to use the touch screen. An also there is no sound as well , the sound icon is marked with a red cross. I contacted Fujitsu Japan but they are unable to help as the device's support ended in 2021. Grateful if anyone could help. I have tried everything, I am tech savvy, all I need is the correct drivers. All links to the supposed drivers are dead, this is the issue. Kindly please help me locate the drivers, I have already tried everything in my ability, thank you...

:)

 

Fujitsu Screen Glitch

Hi,

Thank you for writing to Microsoft Community Forums.

I understand that you are unable to use the Touchscreen of your Fujitsu tablet, we will look into this for you. However, in order to get to the root cause of the issue, please reply with the following details:

• What is the complete model number of the tablet?
  
• Which build version of Windows is installed on the computer? To check type:
  winver in the search bar on the Taskbar and hit Enter.
  
• Are you aware of any changes on the computer prior to this issue?
  

However, we can try calibrating the Touchscreen and see if that helps in resolving the issue. Please follow the steps mentioned below to calibrate the Touchscreen:

1. Click on the search bar on the Taskbar and type
   calibrate.
   
2. Now, click on Calibrate the screen for pen or touch input.
   
3. Under Display tab, click on
   Calibrate.
   
4. Follow the on-screen instructions to complete the calibration process.
   
5. Once the process is finished, you will receive a prompt to
   save the calibration data, click on Yes to save the process.
   

You can also try updating the Display drivers and see if that helps. Please follow the steps from the article

Update drivers in Windows 10. In the above article, you will find the suggestions to update drivers for Battery, instead of Battery, please expand Display adapters and follow the steps in the article.

Please reply with the status of the issue, we will be glad to help you further.

Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Fujitsu Unveils the ARROWS Tab Q335/K 8-Inch Windows 8.1 Tablet

Fujitsu today announced the development of the FUJITSU Tablet ARROWS Tab Q335/K, an easy-to-hold and operate 8-inch Windows tablet for enterprise customers. The new model is planned to be rolled out in stages worldwide from October 2014.

The ARROWS Tab Q335/K, a compact and lightweight 8-inch tablet, is ideal for business use as it comes with the latest Intel Atom processor Z3735F and the latest Windows 8.1 Pro operating system. While being portable, it can also come with Microsoft Office as an option enabling users to read documents or create materials on the go.







Product Features

• Compact and lightweight ARROWS Tab Q335/K fits in one hand and is easy to use - The compact tablet is equipped with the newest Intel Atom processor Z3735F and an 8-inch wide-angle LCD display. By reducing the unit weight to less than 400 grams and limiting the width to 126 mm and the thickness to 9.9 mm, the tablet can be held with a single hand, therefore reducing fatigue after extended use. Digitizing paper forms, thick manuals and catalogues so that they can easily be carried around, this tablet is ideal for a variety of work in different fields.
• Can run Windows 8.1 Pro and Microsoft Office, ideal for business use - With a Windows OS, the existing Windows-based systems used in business situations, together with existing peripheral devices used as usual, this compact tablet can transform the way people work. The tablet comes installed with Windows 8.1 Pro for sophisticated operations such as network domain participation and group policy settings. This simplifies matters with consolidated management of terminals. Furthermore, Microsoft Office can be added to enable on-the-go flexibility when a user needs to read or create documents.
• Tablet cover accessory - As a dedicated protective cover for the ARROWS Tab Q335/K, the folio cover prevents scratching when stored in a case, and is convenient as it can be used as a stand when placed upright.
• FUJITSU Cloud PaaS MobileSUITE enhances usability of the tablet - The tablet supports MobileSUITE, the mobile service platform that enables more efficient use of a wide range of applications, services, and content for specific industries or work tasks. Utilizing MobileSUITE from the highly portable ARROWS Tab Q335/K improves the convenience of using tablets for work.

For systems administrators, utilizing the integrated management functions offered by MobileSUITE enables the unified management of services, applications, contents, terminals and user IDs. For tablet users, services, applications and contents used for work that are displayed on Mobile Portal can be quickly and easily accessed to facilitate work.

Erwin Visser, General Manager, Windows & Windows Phone Commercial Marketing
"Microsoft welcomes Fujitsu's new 8-inch tablet into the global business market. Designed for Windows 8.1 Pro, it's a great fit for business customers looking for a thin, light-weight device that can also allow them to be incredibly productive. Fujitsu is also a global Microsoft partner in the systems integration space, and an early adopter of our Project Siena (Beta) app, a tool that allows for easy and rapid modern app development for Windows. We are thrilled that Fujitsu is leveraging the power of Siena-based SI solutions to further enhance the value of its new 8-inch tablet."

Hermann Eul, vice president and general manager of Intel's Mobile and Communications Group
"The Fujitsu ARROWS Tab Q335/K, based on the Intel Atom processor ("Bay Trail"), delivers the great battery life and lightning fast performance that users want and the application compatibility and integration into existing Windows infrastructure that IT managers demand. Fujitsu has delivered a great offering for enterprise users."

 

Touchscreen stopped working -driver missing from laptop

Hi Julie,

There are several ways to resolve touchscreen issues such us updating the driver, installing available updates or downloading the driver from its manufacturer website. For us to isolate the issue, we would like to ask the following questions:

• What is the make and model of your device?
• What is the build and version of your Windows?
• What troubleshooting steps have you done so far?

In the meantime, we suggest that you follow the steps given on this article:
What to try if your touchscreen doesn't work.

We will wait for your response.