Windows 10: Neither Slack nor Microsoft Store can connect

Over the weekend, I tried to start Slack and it said "Slack cannot connect." This happened about a week ago, and un/reinstalling fixed it. Not this time. Researching the problem, I saw advice to un/reinstall Slack from the Microsoft store rather then using the installer from Slack's website. So I go there and guess what? Microsoft Store can't connect either. So I'm thinking it's common problem.I went through all the suggested fixes for Microsoft Store in this older thread as well as this recent one and nothing makes either app work. Actually I did not try the last fix in the recent thread beca

:)

 

Microsoft Store Check Your Connection error

Hi,

I am using Windows 10 Pro and I cannot access the Microsoft Store. When I open it, I get a message saying "Check your connection. Microsoft Store needs to be online. It looks like you're not." Underneath this message, there is a button labeled "Check Connection", it brings me to the Network Status page under Windows Settings. This page indicates that I am in fact connected to the Internet. I found a few videos on YouTube that suggested the following:

1. Make sure I am not set to use a proxy server
   
2. Repair the Microsoft Store App
   
3. Reset the Microsoft Store App
   
4. Make sure that my system date and time (including time zone) is correct and not set to automatically update.
   
5. Try the Windows App troubleshooting tool for the Microsoft Store app
   
6. Remove and then reinstall the Microsoft Store app.
   

If anyone here can suggest any other troubleshooting steps I can take, I would greatly appreciate it.

Thanks in advance,

Paul

 

Microsoft Store is not working

Hi,

Thank you for responding.

Do let us know the exact issue you are facing in accessing the Windows Store?

Have you tried to reset the Windows Store as stated in the above response?

If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

Step 1: I suggest you to run Windows Store Apps Troubleshooter
and check.

Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

1. Press
Windows + X keys from the keyboard, click on Control Panel.

2. In the
Control Panel window, select Category and then select
Large icons.

3. Click on
Troubleshooting.

4. Click
View all and then click Windows Store Apps.

5. Click
Next and follow on-screen instructions.

Step 2: I suggest you to install all the pending updates on your device.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

• • • 
      

Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.

 

Wrong Characters from Slack Notifications

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are experiencing problems with notifications from the application Slack. Upon checking the screenshot that you have posted, we can see in the notification message that the html entities being
displayed.



In order to get clarity and to assist you accordingly, please reply with the answers to the questions below.

• What is the Windows 10 version and Build (1903/1909) installed? (Type
  winver in Windows search/Run command)
  
• Are you aware of any recent changes on the PC, prior to this issue?
  
• Do you see this issue on notifications for other applications?

However, most of the times the issues with toast notifications are application specific. Hence, I would suggest you to repair the app from Windows Settings.

1. Press Windows + I key to open Settings.
   
2. Click on Apps and select Apps & features from the left pane.
   
3. Search for Slack app and click on
   Advance option.
   
4. Click on Repair and check if the issue persists.
   
5. If the issue persist then Reset the app.

Note: Resetting the app will not delete the data but you need to reconfigure it with the email account that you were using prior to the reset.



Also refer this article from slacks and check if it helps: Guide to desktop notifications



If the issue still persists, then please contact (click the link and select Help Centre under resources)
Slack forum
for further investigation on this issue.



We await your response.



Aditya Roy

Microsoft Community – Moderator