Windows 10: Netflix App on Windows 10 - No 4K

Hello all,


I just bought a new laptop and downloaded the netflix app but I can't get 4k playback, just HD. I've listed the steps below I've taken to trouble shoot and my configuration too.


Configuration/Troubleshooting:

Razer Blade Advanced 15 with Windows 10 all current updates installed

NVIDIA GeForce 2080 Q Max all current drivers installed

4K OLED Screen

Resolution set to 3840x2160 at 60 Hz

HEVC Video Extensions from Device Manufacturer is installed

I have an Ultra HD plan with video playback set to High

My internet speed is ~500 Mb/s

I don't have the old edge browser anymore so I can't check it on that


Please help!!!

:)

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

My pc freezes when watching Netflix

Since you are on Windows 10 (from your system specs), use the Netflix app from Windows store. I use it with the system as listed on my specs and it is good.