Windows 10: Netflix App or on Edge crash my PC

Hello, when I play netflix on Edge or on the netflix App for windows my screen goes black and then the PC reboots. It doesn't happen if I play netflix in chrome but I am moving more to using Edge now and would like for it not to crash my PC. It would happen all the time but I uninstalled the HEVC codec from the windows store and it seemed to have resolved the issue for some time but now it is happening again. I have included a link to my minidump https://1drv.ms/u/s!AlQCc3gMXzhSh7Mgf9kwFwU6uIuXEQ?e=psHV9g. Thanks for any help on this.

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Stuttering and buzzing when playing youtube through Windows Edge and on the Netflix app

Thanks for the response. Adobe flash was enabled and it is video through Edge and Netflix that has the problem.

I followed both the steps suggested below to no avail, still the same problem..

It is definitely linked to Microsoft Edge; as accessing either Netflix or YouTube through Google Chrome has been fine.