Windows 10: netflix.com crashes PC completely - for multiply users

Hello,I'd like to report a problem that Netflix from browser crashes PC completely for me and for others also, according to google searches. My setup: netflix from edge browser windows 10 all updates 100Hz samsung ultrawide monitor with 3440x1440 resolution msi x299 raider motherboard samsung 970 evo M2 SSD windows installed on it msi rtx 2070 aero graphics card CPU i7 7740x My PC crashed every time i started a movie or just watched the intro. After 3rd try my PC got some fatal error and windows didnt start afterwards, not even in safe mode and even windows installation failed several ti

:)

 

Netflix

Hi Marshall3,

There could be a number of factors as to why you are having issues launching the Netflix app. This could be caused by a software conflict or due to an issue with the application itself.

I suggest that you reset your Netflix application by following the steps provided below:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Advanced options.
  
• Click Reset.

If the issue persists, you can consider uninstalling and reinstalling the device. To uninstall, follow these steps:

• Go to Settings > Apps > Apps & Features.
  
• Click the Netflix app from the list and then choose Uninstall.

Let us know how it goes and we'll assist you further if needed.

 

Netflix and Windows 10 .

Hi Nishkaam,

There's a possibility that the firewall or antivirus software on your computer is blocking the access to Netflix, we suggest disabling it first before connecting to Netflix. Follow these steps:

• Close the Netflix app.
• Turn off the firewall and antivirus software on your computer.
• Now, launch the Netflix app.
• Once it's connected to Netflix, turn back on the firewall and antivirus software on your computer.
• You should be able to access Netflix now.

Let us know if you need further help.

Regards.

 

Netflix wont open Error code B2-F11 comes up

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

• Did you make any changes prior to this issue?
• what is the complete error message?

Step 1: I suggest you to uninstall and reinstall the latest version of Netflix app from window Store and check if it helps.

Step 2: I suggest you to check for the updates.

• Press Windows logo key +R, enter MS-settings: and then press
  OK. This opens Settings.
• In Settings, go to Update & security > Windows Update, and then select
  Check for updates. Install any available updates and restart your PC if required.
  

Keep us posted on this issue so that we can assist you better.