Windows 10: Network Adapter Issue

Hello, I have an Asus Experbook Laptop with Ryzen 7 OS. It doesn't come with a LAN port built in the laptop. I bought an Ethernet AdapterUSB to LAN and when I inserted it on my laptop, it didn't connect me to the internet automatically just like a regular LAN cable connected to a pc with a LAN port does. I tried looking for the network adapters but it only shows the WiFi and nothing about ethernet. I already turned off Firewall and even reset my network adapters. Please help.

:)

 

Issues with network adapters

Hi Alfonso,

To resolve this issue, we suggest that you run the Network troubleshooter when you switch from WiFi to Ethernet connection. The Network troubleshooter can help diagnose and fix common connection problems including clearing the network cache to obtain a new
IP from the new network. Kindly follow the steps below:

• In the search box on the taskbar, type Identify and repair network problems, and then select
  Identify and repair network problems from the list of results.
• Follow the steps in the troubleshooter and see if that fixes the problem.

If the issue persists, kindly try the troubleshooting steps on the following link:

Fix network connection issues in Windows 10.

We recommend that you try the steps on the Update the network adapter driver,
Run the Network troubleshooter followed by networking commands, and Use network reset to reinstall network devices sections.

Let us know how it goes for us to assist you further.

 

network adapters

Hi, Michael.



Thank you for posting your query in Microsoft Community.

As per my understanding, you may be facing an issue with your driver updates.

I suggest that you perform the steps mentioned below and check if it helps you resolve your issue.



Method 1: Network troubleshooting

• • • On the search bar type “Troubleshooting”
    • Click on “Network and Internet”
    • Click on “Network Adapter” and run the troubleshooter.

Method 2: Download and install the latest firmware updates for the Network adapter

Follow these steps to un-install the drivers:

• On the search bar type “ Device Manager”
• On the left pane locate “Network Adapter” and expand by clicking on it
• Right on the “ Network driver” option and click “Uninstall’
• Download the latest Wireless network adapter driver setup file from the manufacturer’s website and install it.

Your reply is very important for us to ensure a proper resolution. Please get back to us with the above information in order to assist you accordingly.

For further assistance, you can post your query in Microsoft Community

 

Network Connection Issues

Hi Ricki,



Thank you for posting on Microsoft Community. We regret the inconvenience caused.



Method 1: Reboot the router of the network and check if the issue is resolved.
If the issue persist, run the network adapter troubleshooter by following the steps below and check if the issue is resolved.

• Press Windows icon key on the keyboard, type Troubleshooting and select the top most search result.
• Click on View all from the left side panel of the window.
• Select Network Adapter,
  click on Advanced and check Apply repairs automatically
  option.
• Follow the on screen instructions.

Method 2: If the issue persist, I suggest you to
uninstall the network adapter driver from device manager by following the steps below:

• Press Windows key + X keys on the keyboard and click on
  Device Manager.
• Expand the Network adapter driver from the list.
• Right click on the driver and click on Uninstall option.
• Restart the PC to install the network adapters automatically and check if the changes are effective.

Also check from the manufacturer’s website if you are using updated network adapter. If not, I suggest you to download the latest network adapter software from the manufacturer’s website and check if the issue is resolved.



Write back to us with the status of the issue for further assistance. Your reply is important for us to ensure we assist you accordingly.



Thank you.