Windows 10: Network Card NIC losing connection when PC sleeps

Forgive me for the long post, but I wanted to give all the information I could up front. I am encountering a very frustrating problem for which I have yet to find an answer despite HOURS of research on forum after forum. The answers are always the same, and they have not helped me. When my new PCs go to sleep, they lose network connection. I truly hope someone can give me a real answer and not the typical, unhelpful, tech runaround update your machine, update your drivers, blah, blah, blah. If the answer already exists in another question here or somewhere else, please someone just politely point me there, as I have been unsuccessful in finding it.


The problem manifests like this:

When either of my 2 PCs goes to sleep, its NIC seemingly does as well, and connection to my Synology home server is lost. This causes two problems:

1 - Whenever the PC is woken, all desktop icons are gone except for Recycle Bin. The desktop must be refreshed right-click/Refresh to restore icons my Desktop folder resides on the server.

2 - Any document that was open when the PC went to sleep reverts to Read-Only, resulting in having to Save As another document. All my documents reside on the server.


Equipment:

I have 2 identical Windows 10 PCs that I recently built one for me, the other for my children. AMD Ryzen 5 processor. B450 AORUS PRO WIFI motherboard. Gigabyte BIOS, version F5, 01/25/2019.
My NIC is an IntelR I211 Gigabit Network Connection.
The PCs are hardwired ethernet cable, not WIFI to a home network where all user account folders Desktop, Music, My Documents, etc are hosted on an 8 TB Synology home server.


Let's get the obvious out of the way so folks don’t have to waste their own time telling me to do things I have already done:

1 - This is not a server issue. Both previous computers which were underpowered Windows 10 machines did not exhibit this issue. Only the new machines do. I have changed no settings on my server at all.
2 - Both machines are completely updated with all Windows 10 available updates installed.
3 - My NIC has the newest driver package installed from Intel.
4 - In Device Manager/NIC Properties/Power Management, "Allow the computer to turn off this device" isUNchecked.
5 - In Device Manager/NIC Properties/Advanced, 1 Energy Efficient Internet is OFF 2 Wait for Link is Auto Detect 3 Wake on Link is Disabled 4 Wake on Magic Packet is Enabled 5 Wake on Pattern Match is Enabled
6 - There is not a whole lot in my BIOS that I found helpful. I don’t know if these are relevant, but I included the info anyway: 1 Under BIOS, Network Stack is Disabled 2 Under Power, Wake on LAN is Enabled
7 – Because the BIOS is so new, the one thing I haven’t checked for is a BIOS update. I highly doubt this would help even if there is one, but I hopefully will have time to check this sometime today anyway.


Please excuse any perceived bluntness in my tone. At this point, I am just a bit frustrated and want this problem to go away. Hopefully one of you tech-savvy wizards out there can point me in the right direction. Thank you in advance. It’s got to be something simple I am missing. I am fairly comfortable in Regedit or whatever needs to be done. I can post screenshots/Snagits if needed. My best regards to you.

:)

 

Losing network connection

Hello Dear, if you have a laptop or a PC with a wireless network adapter, you can see a list of available wireless networks and then connect to one of those networks. The wireless networks will only appear if your PC has a wireless network adapter installed, the adapter is turned on, and the wireless access point is in range.

1. Click Start, click Control Panel, click Network and Internet Connections, and then click Network Connections.

2. In the left pane, under Network Tasks, click View available wireless networks.
In case, If you don't see the network you want to connect to, click Refresh network list. If you see the network but the signal is weak, move the PC closer to the wireless router.

3. Click the network you want to connect to, and then click Connect.

4. If you're connecting to a secure network, type the security key, and then click OK.

I Hope you solve out your query soon.

 

NIC not connecting for more than minute after sleep mode.

Hello guys,

I have configured my computer to wake up remotely from outside my network.





the thing is that, when I wake up my pc, it takes more than one minute the NIC to connect to the network.





is there a way to fix this, by telling the card to stay always on in sleep mode ?

 

Losing network connection

As has been suggested..make sure your chipset/NIC drivers are up-to-date.

In addition, make sure any and all power saving features are disabled for the NIC - I've seen very similar problems caused by Windows suspending the NIC when idle and when it resumes - no connectivity.