Windows 10: Network credentials don't work on one Computer

I have 2 Window 11 computers. I cannot access my main computer to share files. It asks me to put in my network credentials. I am using my Microsoft account and password. It works on my main computer but when I try to enter into my second computer the response is always bad credentials. I have spent hours coming for an answer but have yet to find one. All I'm trying to do is share files across my network

:)

 

Network Credentials

Hi Sammy,

To assist you better regarding your concern with network credentials, have you checked the Windows credentials for any information about the username and password for the network credentials? If not yet, follow the steps below to access Windows Credentials
manager.

• Press the Windows icon on the desktop.
• Type in Windows Credentials.

We would appreciate as well if you could provide us a screenshot.

Let us know how it goes.

 

Windows Network Credentials

Hi Keith,

We suggest that you disable Credential Manager before mapping your Drives. Please follow these steps to disable Credential Manager:

• In the search box type “Services”
• Right click on “Services” and select “Run as Administrator”
• In the Services Window, look for Credential Manager Service and click “Stop”.
• Restart the computer and go back the Credential Manager Service and set it to “Automatic”.
• Restart the computer again.

Please keep us updated if you were able to map your drives.

 

Network credentials work from phone but not laptop

Hello TerryReagan,

Thank you for providing us with this information.

The following are the suggested methods to troubleshoot Network Credential issues:

METHOD 1: Clear Credentials from Windows Credential Manager

Windows Credential Manager is where Windows username and password are stored including network credentials, websites, and apps.

1. In your Windows 11 laptop, go to Windows Search box.
   
2. Type "Credential Manager" and hit Enter.
   
3. Click on "Windows Credentials".
   
4. Look for your desktop name and remove credentials.
   
5. Restart and check if you can now access your desktop.
   

METHOD 2: Add the credentials in Credentials Manager

If the above step did not work or your desktop credential is not listed, you can try adding it manually.

1. Go to Windows Search box.
   
2. Type "Credential Manager" and hit Enter.
   
3. Click on Windows Credentials > Add Windows Credentials.
   
4. Enter the username and password of the computer that you want to access.
   
5. Click OK and restart your computer.
   
6. Check if you can now login.
   

METHOD 3: Disable Credential Manager Service automatic Startup

1. On your keyboard, press Windows key + R.
   
2. In the Run dialog box, type services.msc.
   
3. Scroll and locate the Credential Manager service.
   
4. In the properties window, click the drop-down on the Startup type and select Disabled.
   
5. Click Apply > OK to save changes.
   
6. Restart your computer and check if you can now login.
   

METHOD 4: Set IP address to automatic

1. On your keyboard, press Windows key + R.
   
2. In the Run dialog box, type ncpa.cpl and hit Enter.
   
3. Right-click on the network connection you are using and click on Properties.
   
4. Double-click the Internet Protocol Version 4 (TCP/IPv4) option to edit properties.
   
5. Click General tab, make sure the radio button is set to Obtain an IP address automatically and Obtain DNS server address automatically.
   

METHOD 5: Change Network Profile to Private

1. Go to Windows Settings > Network & Internet > Click your network adapter.
   
2. Under Network profile, if Public is selected, change it to Private.
   
3. Restart your computer and check if you can now login.
   

Also, make sure both devices are connected to the same network.

Let us know the result and we will get back to you as soon as we can.

Best regards,



Microsoft Community Moderator