Windows 10: Network credentials in relation to WD NAS

When I try to open my documents on my WD MyCloud Mirror, I am asked to enter my network credentials. I cannot find what there are- where would I locate them?

:)

 

Windows 10 2004 user credential protected NAS folders inaccessible

Windows 10 2004
WD My Cloud PR4100 NAS

I believe this is related to the Windows 10 2004 update. Since the upgrade, I can no longer access credential protected folders on my NAS

I can access the NAS itself. I can get a list of folders using file explorer just fine. Win+R > \\wdmycloudex4100 (ignore the name I kept it the same after an upgrade for convenience) no problem.

I can access Public folders on the NAS fine. However, when I try to access my previously accessible user credential folders (ones that require a user id & password that is setup on the my cloud) I get "access denied" and am queried to reenter my credentials to which I do.

But I receive this pop-up:




I tried:
Going into Windows Credentials and erasing my saved wdmycloud user credentials.
Created a new set of credentials on the NAS and tried those credentials.
I tried reenabling SMB1 (though shouldn't have to since the my cloud is supposed to be SMB3 capable). Didn't work anyway.




SMB3 listed in the NAS Settings:




Any other ideas?

- - - Updated - - -

Nevermind, figured it out.

To help other users: I had mapped drives set up to the NAS. There must have been some kind of credential caching for those mapped drives which wasn't listed in Windows Credentials and was preventing new credentials from being accepted by Windows 10 2004. Presumably disconnecting the mapped drives allowed fresh (even though they're exactly the same) credentials to be accepted rather than rejected by Windows. I was then able to remap the same drives again and it's all fine.

Excuse me while I go and re-disable SMB1. *Wink

 

Network Credentials

Hi Sammy,

To assist you better regarding your concern with network credentials, have you checked the Windows credentials for any information about the username and password for the network credentials? If not yet, follow the steps below to access Windows Credentials
manager.

• Press the Windows icon on the desktop.
• Type in Windows Credentials.

We would appreciate as well if you could provide us a screenshot.

Let us know how it goes.

 

Unable to access NAS (WD Mycloud)

I recently acquired and installed a WD Mycloud for the purpose of backing up all my computers, including my company's notebook. I cannot get the company notebook (Win 10 Enterprise) to see the Mycloud device. It does see all the other devices on my home network. All my other Win 10 and Win 7 machines have no problem using the Mycloud.
Things I have tried:

• Enable all network discovery and sharing
• Reset network
• Entered the credentials in the control panel for the Mycloud
• this stuff: https://answers.microsoft.com/en-us/...e-bf958464bf4f

None of this works. Now, I have at time seen the Mycloud on the network, which seemed to be related to enabling sharing and network discovery. However, even when I could see it, I still couldn't access it.

Any other ideas?